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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,131 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,131 reviews

April 27, 2023

Service has improved a great deal. Usually no more than an hour and a half. They continually give you an update on your car. I am very happy with the Blue team. They are great. More

by dolin91731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Longo Toyota responded

Thank you for showcasing our ongoing efforts in improving our dealerships processes and guest experiences. Team Longo

April 27, 2023

My vehicle shopping experience at Longo Toyota was fast and easy! Everyone was knowledgeable and friendly! Cassey made my time there very pleasant! More

by Eddie Del Real
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Longo Toyota responded

Congratulations on your purchase and delighted knowing Cassey and the Sls team took wonderful care of you @ Longo Toyota

April 27, 2023

So far so great! Cassey and the rest of the staff treated us well. Everything went smoothly and we look forward to dealing with Cassey and Longo in the future. More

by combsca79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Longo Toyota responded

Welcome to the Longo Toyota family and please enjoy what you drive

April 26, 2023

Benjamin very helpful responsive. Great experience they did a great job on the repair would come again More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing Ben and the service team took wonderful care of you. Make it a great day and hurry back

April 26, 2023

I have taken my truck to multiple different toyota dealerships for my scheduled maintenance services and I have found Longo Toyota of El Monte to be my top and only choice when It comes to all my serv More

by Chief_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
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Apr 26, 2023 -

Longo Toyota responded

We're honored to have been selected to handle your auto care needs and here's to many more years with Longo Toyota

April 25, 2023

Poor and lengthy wait on customer service. I have been their clients since 2004 but didn't matter. More

by Silva.melkonyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ignacio
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Apr 26, 2023 -

Longo Toyota responded

Although an apology will regrettably not alter the outcome of your perception about our company & personnel, we would like to take this final opportunity to apologize for your dissatisfaction and appreciate you allowing us, to review and respond. Your first request Silva was to have your lease buyout under your son’s name (Sarkis) and our team explained it would not be possible to remove Keren’s name from the vehicle title as he was the only person on the lease. We submitted a pre-check to Toyota Financial Service @ 1:30P – Toyota responded to us @ 1:47P and Toyota Finance informed Longo they would not be able to move forward with approving your lease buyout until the “Fraud” alert was removed, that needs to be done by the individual who put the “Fraud” alert on the profile not the dealership, you were not happy with this direction. Please know your feedback has been shared with our Mgmt team along with the personnel involved in this transaction and we’re remorseful to have lost you and your family’s business.

Apr 26, 2023 -

Silva.melkonyan responded

1st of all i don't know who Keren is. Lease was under my husband's name Aram Melkonyan. I contacted Experian 2 time while i was on a loooong waite for Fraud Alerts to be verified. Experian assured me there was no Fraud Alert to be removed. And i asked Ignacio 2 or 3 times to please contact Toyota Financials to speak to his words were "I can't do that " i am also in banking and sales. When my customers "who are always right " ask me to do something i don't repond "i can't do that ". Perhaps he needs customer service refresher courses since he has been with company over 24 years. He mentioned that to us. Didn't feel he wanted our business. And at the end he wanted to upsell warranty. All that is earned in sales world. I think your management would agree with this. I am also considering ordering my New Lexus with another dealership as well. Because i don't want to go through this experience at the end of the leaae. I hope management will read every word and improve customer service for next client experience.

April 25, 2023

Longo team are friendly and helpful I had great experience with my buy . Thank you ., see you next time More

by Maredgom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Canfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Longo Toyota responded

From all of us @ Longo Toyota - Please enjoy what you drive and welcome to the Longo Family

April 24, 2023

Perfect experience, he was really nice and understanding about my situation and helped me out a lot with my new car thank you so much. God bless you. More

by AlejandroPena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Li
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Apr 24, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota and delighted to read of the caring attention provided by Fred Williams. We couldn't agree with you more about Fred, he's certainly one of the many reasons why Longo is Longo - Make it a great day!

April 24, 2023

Loved working with Fred and Longo Toyota. Highly recommend both. Will definitely do business here again. More

by Indomania77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Longo Toyota responded

Thank you for your trust in our company (Longo Toyota) and team (Fred Williams)

April 24, 2023

Fred is great! No pressure and explains the process and best available options. One of the best buying experiences. More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Longo Toyota responded

Thank you for your rating and review - Team Longo

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