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Longo Toyota

El Monte, CA

4.8
5,131 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,131 reviews

May 15, 2022

Excellent service from greet thru delivery. Our service writer, JJ, kept us updated thruout the repair and delivered our vehicle as he said and with the work we wanted and work he recommended. More

by LoriSoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

Thank you * Thank you * Thank you Ms. Soto for the wonderful review posted on DealerRater. We couldn't agree with you more about JJ, he's certainly one of the many reasons why Longo is Longo. Make it a great day and thank you again, for the smile this review brought us @ Longo

May 14, 2022

Really big dealer. Service was great. Really nice waiting area includes a Starbucks. Make your appointments here ! More

by krolon2829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Liu
May 16, 2022 -

Longo Toyota responded

Thank you for the shout out and delighted to read of the caring attention our Svc team @ Longo Toyota provided. Make it a great day

May 14, 2022

Ruden is The BEST! He was very helpful and well spoken in finding me an affordable car! More

by MrArgote
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

Thank you for the kind posting and we're honored to serve you - Team Longo

May 14, 2022

Early morning appointment for service had to wait 5hrs 4 completion never received updates from representative More

by s30asato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 14, 2022

Great customer service, car buying experience has always been great. I have been going to longo for the past 8yrs and have always worked with Jose Del Solar. He’s a very professional, efficient, respectful More

by wg08trans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose del solar
May 16, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please enjoy what you drive - Team Longo

May 13, 2022

Called to see if they could fix my tire that had a nail in it. Manager Ron said he will complete it the same day due to a Dr appt i had the following day. Edward, tech staff, assisted me with paperwork an More

by Doris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Duran
May 13, 2022 -

Longo Toyota responded

Thank you for bringing a smile to our faces @ Longo Toyota Svc Dept. and please hurry back - Team Longo

May 13, 2022

Great service dept. Cooperative, efficient. Friendly. Everyone helpful from start to completion. Highly recommend Longo Toyota. More

by Hidalgo1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo

May 11, 2022

It’s a good customer service. All employees are nice. Thank to the service team members More

by Cheng35us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Longo Toyota responded

We're honored to serve you and THANK YOU for being the most important part of our business - Team Longo

May 11, 2022

Great service on my 2006 Corolla. My service person Eric was very helpful. Enterprise was helpful too More

by Lynne.chism
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back

May 11, 2022

My appointment at 7:15 left at 1145 not good to long horrible service. Bad More

by blanca_macias05
Recommend Dealer
No
Employees Worked With
Aguirre
May 11, 2022 -

Longo Toyota responded

Thank you Ms. Macias for sharing your viewpoint and our Service Manager, Matthew Menendez will be in contact with you shortly.

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