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Longo Toyota

El Monte, CA

4.8
5,116 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,116 reviews

October 06, 2021

Great service from Juan, he helped me to buy The car that it was most convenient for me, I m very greatfull from his service 100% the best thank u Juan More

by Aostrucking1@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Longo Toyota responded

We're honored to serve you and please enjoy what you drive - Team Longo

October 05, 2021

Always a really good experience when I go to this dealership never a problem. Customer service is really great there. More

by Carlosleonjr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Oct 05, 2021 -

Longo Toyota responded

Thank you for the 5 STAR DealerRater review. We're honored to serve you - Team Longo

October 05, 2021

Excellently follow thru with my repairs. Would recommend them to my friends and family for any future services. More

by Peteragalicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Longo Toyota responded

Thank you for taking the time to post your feedback on DealerRater. We're so delighted to read of the caring attention provided to you. We're always here for your care care needs. Make sure to call us if you have any questions.

October 05, 2021

I came here to look at a car for my parents who live 5 hours away and get it for them and ready for pick up the following week. Everyone was so helpful but Isaac inparticular was so nice and patient. It w More

by Jacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota we wanted to say Thank You for your recent visit. We're delighted to read of the caring attention provided by Isaac Banos. We're so honored to serve you and enjoy what you drive - Team Longo

October 04, 2021

Waited 30 mins to get my car after checking out. Left with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their More

by QCg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Herrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Longo Toyota responded

We wanted to send you our sincere apology for your less than satisfactory visit. Thank you for your your posting and sharing your viewpoint, we will be a better ran company. Have a wonderful day and know we're always here to listen. Laura Montes, Guest Relations Supervisor

October 04, 2021

Jimmy was so kind and so helpful. I had a bad experience prior to (at a different location), but he fixed everything! Thank you so much for your incredible help today. So happy with my purchase More

by Misscole18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Longo Toyota responded

We're honored to serve you and everyone @ Longo Toyota is honored to serve you - Enjoy what you drive and keep spreading the word about Longo | Jimmy, we can never have enough business. Team Longo

October 03, 2021

Ruben made my experience Very comfortable and courteous and not pushy salesman made everything possible to buy my highlander More

by Becerra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs. Enjoy what you drive

October 01, 2021

The Labor is so expensive. The Service took almost 6 The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. More

by pcarrion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Leyva
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Longo Toyota responded

We're sorry to read of the dissatisfaction you have about your visit to our dealership. Because your voice and experience is important to us our Service Manager, Matthew Menendez will be in contact with you shortly. If for whatever reason, he's unable to reach you, please feel free to contact him at: D: (626) 652-3614 E: Matthew.Menendez@LongoToyota.com Thank you for sharing your viewpoint on DealerRater.

September 30, 2021

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! More

by mikhailtabrisovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denny, Kayla Santos
Sep 30, 2021 -

mikhailtabrisovich responded

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! I have been living in America for 5 years and have never met such wonderful staff! they really want to help you and sort out the problem, not to say we don’t do it, sorry!

September 30, 2021

Ruben was very helpful he was not pushy at all very nice person he told us think about it and don’t rush it that’s something you don’t hear from other sales persons More

by Anatellez5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 30, 2021 -

Longo Toyota responded

We're honored to serve you and enjoy what you drive - Team Longo

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