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Longo Toyota

El Monte, CA

4.8
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,067 reviews

August 26, 2021

I want to commend Jorge Haro and Longo Toyota for helping me get into my dream car. Jorge was patient and attentive to all my questions via phone and emails. Jorge listened to me and found me an amazing truc More

by acostaj272
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

acostaj272 responded

I leased a 2016 Toyota Corolla from Longo and was happy. In 2018 I leased another Corolla from Longo. Those Corollas got me through CSUN. In 2019 I bought a 4Runner. And, in 2021 I traded in my 4Runner, got a great price and Longo put me into my dream Tundra!

August 26, 2021

Good efficient service.Nice polite staff clean environment. Love being able to eat and get Starbucks . More

by Dianluna70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

August 25, 2021

Isaac is a great asset to Longo. He is a white glove concierge. We felt safe and listened to... even when the questions were influenced.by lack of trust from other dealers. Kudo's to you sir! More

by AaronD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Longo Toyota responded

THANK YOU so much for the shout out on DealerRater and from everyone @ Longo Toyota, we're honored to serve you. Enjoy what you drive and welcome to the Longo Family

August 25, 2021

Longo service rep did not follow my advise to check on parts order before signing in Parts order wrong rim and email me that all parts were in and correct wasted 4 1/2 did not leave satisfied. Oh yes d More

by danielrami09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Aug 27, 2021 -

Longo Toyota responded

From all of us @ Longo, we would like to extend our sincere apology for any inconvenience your visit both at our front parts counter and service may have caused. Because your experience is important to Service Manager, Matthew Menendez tried reaching you and was unsuccessful. At your convenience, please feel free to contact him at; D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

August 24, 2021

Excellent services, Friendly , on time as promise Excellent services, Friendly , on time as promise scheduled to be done More

by mitakisun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Aug 25, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back - Team Longo

August 24, 2021

Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all More

by tzimmer1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kary Loefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Santos
Aug 25, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota | Lexus - THANK YOU for entrusting the team to handle all your car care needs. Make it a great day and THANK YOU, again for being the most important part of our business. Team Longo

Aug 25, 2021 -

tzimmer1234 responded

It is always a pleasure to visit Longo Toyota.

August 23, 2021

Was impressed as to how well the process is for having the car serviced. The free cup of coffee from Starbucks was a nice extra touch. More

by MEL PEREZ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Aug 23, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Toyota - We are delighted Jenny Cabrera took wonderful care of you, we're honored to serve you - Team Longo

August 23, 2021

I was very lucky to get Alex Ayala he went above and beyond. To get my car fixed he got it done with in less then 3 hours. You guys have my business in the future. Thank you again Alex for all your help More

by Jessicamgarcia1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Longo Toyota responded

THANK YOU* for the 5-STAR DealerRater review and the shout out to our team member, Alex Ayala. It is great to read you had an excellent experience with the team at Longo Toyota. Enjoy your week, hurry back - Team Longo

August 22, 2021

Had a great experience with longo toyota. Marcos and Isaac is very friendly and went to extra mike to help me get my car. More

by Nickridave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Viveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater. From all of us @ Longo Toyota, we're honored to serve you and please enjoy what you drive. Team Longo

August 22, 2021

Arina was so helpful when buying my first car. Made sure I knew exactly what I needed and didn’t try to sell me on anything I did not want. Made the car buying experience so easy and honestly fun. She alway More

by USA55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arina Romanovskaya
Aug 23, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater & congratulations on your First Time Buying, how exciting this is. We're honored to serve you and welcome to the Longo Family

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