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Longo Toyota

El Monte, CA

4.8
5,145 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,145 reviews

February 06, 2021

The first one to help us was actually the guy cleaning cars. We asked him a question and he pointed us in the right direction very polite and helpful. Then Cassey approached us. He was nice and polite. Di More

by kracherg6311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Longo Toyota responded

We appreciate your feedback on our current processes. With identity theft on the rise it's more important than ever to have identity protection for both our guests & company and for that reason, we have our guests fill-out an application. We're sorry if this caused any inconvenience during your visit to Longo. We're hopeful that you're enjoying, what your driving and your overall experience with Cassey. Thank you again, for your comments on DealerRater - Team Longo

February 06, 2021

Ethan was very pleasant and took time to review the work that would be conducted on the vehicle. He gave an approximate time to complete the service and was right on time. Great work Ethan! More

by Victoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Sue
Feb 08, 2021 -

Longo Toyota responded

From all of us at Longo Toyota - We're honored to have earned your trust with your car care needs. Make it a great day and we will see you in another 6 months or 5K miles. Stay safe! Team Longo

February 05, 2021

Awesome experience!! Fred was very helpful, he answered all our questions and made this a very wonderful experience. We will definitely come back when buying a 🚗 More

by Apimentel99
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Longo Toyota responded

Happy Friday and from all of us at Longo Toyota - CONGRATULATIONS on your recent purchase. We're honored to have earned your business. Have a wonderful and safe weekend. Team Longo

Feb 06, 2021 -

Apimentel99 responded

Thank you again we definitely will recommend Longo to our friends and family.

February 04, 2021

Excellent customer service! I was very pleased with my purchase. Jose was very helpful and offered extra warranty on my vehicle. Everybody at Longo Toyota were friendly. More

by dazemaze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Longo Toyota responded

Thank you for taking time out of your day to share your visit to Longo Toyota on DealerRater - we certainly appreciate your efforts in recognizing one of our team members, Jose. Make it a great day and enjoy what you drive. Kary Loefler Guest Relations Director

February 03, 2021

Good service - I like the shuttle service because I can go somewhere what they work on in your car and if you are late with your appointment is flexible More

by Jose castillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy (Peng) Wu
Feb 04, 2021 -

Longo Toyota responded

Jose Thank You for entrusting Longo with your car care needs. It is our pleasure to provide excellent service. We can't Thank You enough for trusting us. See you on your next visit! Team Longo

February 02, 2021

Fred was very knowledgeable and courteous Took time to explain everything on my vehicle. Will continue to purchase vehicles at Longo. Thanks again Fred great job More

by ehope726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Longo Toyota responded

THANK YOU for your kind words about Fred Williams. I will make sure Fred receives a copy of your review. You have put a smile on our face. Welcome to the Longo Family! Team Longo

February 02, 2021

Was Greated by Antonio when I went to buy my Mirai and he took great care of me and gave me a good deal on the car and also made me have confidence in buying the car More

by malinda.w14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Avila
Feb 04, 2021 -

Longo Toyota responded

Thank you for your DealerRater review. It is great to hear you had a great experience with Antonio. Congratulation on your Mirai purchase and for entrusting Longo with your car care needs. Laura Montes Guest Relations Supervisor

February 02, 2021

It is a great place with professional customer service. Highly recommended to go . It is a great place with professional customer service. Highly recommended to go . More

by Jing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 04, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. See you on your next visit. Team Longo

February 02, 2021

This is the 7th car we have purchased at Longo Toyota with Fred Williams as our sales person over the last 20 years, we also referred four of our family members, to Fred and Longo Toyota because Fre More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Longo Toyota responded

Thank you so much for visiting Longo Toyota and happy to read of the caring attention provided by Fred and the team at Longo. You're very important to us and we wanted to say congratulations on your purchase. Keep spreading the word about Fred. Team Longo

February 02, 2021

Excellent used car selection, excellent customer service. Would definitely come back for our next car and would recommend Longo to anyone! We were very happy. More

by KristinS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Longo Toyota responded

Thank you for the 5 Star DealerRater review. We are delighted to know you had an excellent experience with our team. Thank you for coming to Longo for the purchase of your vehicle. Tell your friends and family about us, keep spreading the word. Team Longo

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