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Longo Toyota

El Monte, CA

4.8
4,551 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,551 reviews

January 04, 2012

My parents are looking for a car for my brother who's in college and decided to go car shopping today. This dealership is very friendly! The salesman that helped us was named Andy, he was very informative a More

by cathh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Luu
July 25, 2011

We bought a 2011 Highlander SE from Paul Leung of the Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, More

by DavidFinOC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leung
Jul 27, 2011 -

Longo Toyota responded

Hi David, My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I was so delighted to read of the caring attention that was provided by Paul Leung. We're very honored that he is part of the Penske Team. We want you, your family and friends to know that we value every guest that pays us a visit and we will continue to work hard to earn your trust and repeat business each and every time. If there is anything else we can help you with don't hesitate to contact us. Also, be sure to follow our store on Facebook and Twitter to receive great monthly specials exclusive to our followers! Facebook - http://www.facebook.com/longotoyota Twitter - http://twitter.com/longotoyota Hurry back! Kary Loefler kary.loefler@longotoyota.com (626) 580-6057

July 21, 2011

My boyfriend bought a Tundra at Longo Toyota about 8 years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that More

by nala1098
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Williams
Jul 21, 2011 -

Longo Toyota responded

Hello... My name is Kary Loefler, the Guest Relations Director for the dealership. We were all certainly delighted to read of the caring attention that Fred Williams continues to provide to you and your family. Please know the loyalty and satisfaction of our guest is always our target goal. The only way we can achieve this is by providing excellent service, every time to all our guests that call or visits our dealership. We look forward to helping you find your next vehicle whenever that time may come. Don't forget to follow us on Facebook and Twitter for future service specials that are exclusive to our followers! Facebook - http://www.facebook.com/longotoyota Twitter - http://twitter.com/longotoyota Sincerely, Kary Loefler Guest Relations Director Longo Toyota/Scion

June 14, 2011

Joanne Hamilton is amazing when it comes to customer service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places. Unfortunately, they let Tom Ryan go. after 23+ years More

by dirkb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joanne Hamilton
Jun 17, 2011 -

Longo Toyota responded

Hello, my name is Kary Loefler, Guest Relations Director for Longo Toyota. Please allow me to apologize for your disappointing experience at our Starbucks café. We value your feedback and take it as an opportunity to improve our services. I would like to assure you that guest satisfaction remains our top priority at Longo and it disappoints us when we fall short of our guest’s expectations and our own high standards. We are looking into the coffee lids that you brought up. We understand your thoughts about Tom Ryan. Tom was a valued team member and, as you noted, excelled in customer service. The same level of personal care and attention continues on at Longo. Joanne Hamilton exemplifies our commitment and we’re delighted to hear that you feel the same way. We would like an opportunity to regain your confidence in Longo. Please contact me directly so I can personally assist with your future visit or address any concerns. I’m here to help! I can be reached at (626) 580-6057 or kary.loefler@longotoyota.com and look forward to hearing from you. Sincerely, Kary G. Loefler Guest Relations Director

June 01, 2011

Took my car in for a dynastic test ($110.00). Explained that I heard a noise, so mechanic took it out on a test drive, confirmed the noise. Got back to the dealership, I had them open the hood and explaine More

by Servicebad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan - Bruce
Jun 01, 2011 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. First, I would like to apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. We do take our guest's experiences very seriously and it is important to me and to Longo that we gain our client’s trust and confidence. Because of the anonymity of DealerRater (a good thing!), we don't have any way to contact you or research your visit thoroughly. I welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact me directly at (626) 580-6057 or kary.loefler@longotoyota.com. We value your business and look forward to regaining your trust in the future. Kary Loefler Guest Relations Director

February 22, 2011

Alex Liukimson was a really professional and friendly person to work with. I am going to proudly recommend Alex Liukimson to all my friends and relatives. He guided us threw everything we needed to know More

by Liana69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Liukimson
January 27, 2011

I was having some problems with my truck and I wasn't satisfied with the results from the initial diagnosis & service performed by Longo. Jose Uribe, Service Manager, stepped in & got personally involve More

by GatoTaco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Uribe, Service Manager
December 05, 2010

I have been going to Longo Toyota for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Longo to the Toyota owners I know. I absolutely More

by annapena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Warehem
November 03, 2010

I purchased a Scion XB and three days later brought it in due to problems with the hood. The sevice department looked at it and said it was not a warranty problem and referred me to their body shop. A techni More

by ronyama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4
July 30, 2010

I just buy the Carmy 2011 ,only 1200 miles , i think it has transmittion problem when i bring it, and the service technical person come out to check the car, he said car normal , and second day he call me More

by myeung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
3
Aug 18, 2010 -

Longo Toyota responded

Dear Myeung, We are disappointed to learn of your negative experience with Longo Toyota/Scion. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. We do take our guest's experiences very seriously and with your permission, I would like to contact you directly to discuss this event further. Thank you for your time. Kary on behalf of Longo Toyota/Scion kary.loefler@longotoyota.com 626-580-6057

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