Longo Toyota

Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after Longo Toyota did the service on my car, the switch that moves the driver seat didn't work at all. I waited at the pickup and delivery area, I requested a technician to look into it. The technician named Robert came. Instead of checking on the switch, Robert made a statement "Your car is old". He said the technicians are taller, they have to move the seat to back further, so they have enough room to work on my car. I told him even my car is old, but I kept up with maintenance. The switch has been working fine every day but after they did the maintenance the switch was completely not working. I told Robert they pushed the seat too far; my feet can't reach the gas accelerator pedal and the brake pedal; I can't drive my car home. Robert then pushed and pushed and pushed the parts under the driver seat. Thank God the switch started working again. My point is I don't mind losing additionally half an hour to wait for the fix, the problem is how RUDE Robert treated me as the customer. I wish Longo Toyota would give better customer service training to their service technicians. More

Took them 6 hours for them to do just an oil change with an appointment an appointment More

I enjoyed the purchasing experience, no sales pressure. . I would recommend it to others any day. . I would recommend it to others any day. More

I always buy all my cars Longa because of the wonderful service I received. Melissa service I received. Melissa More

Fred is amazing to work with. He is kind and understanding. He will get you the best deal. He is not just trying to sale you a car but create a relationship. Working with him is He is kind and understanding. He will get you the best deal. He is not just trying to sale you a car but create a relationship. Working with him is like working with a family member. More

Longo Toyota team in the service department have always provided me with great service on my 2005 Corolla. Thank you, Team! provided me with great service on my 2005 Corolla. Thank you, Team! More

Noli Evangelista did his best to calm me down when your negligent repair technician left an attached oil jug hitting the belt under the hood after the oil change service, causing noise. Instead of driving negligent repair technician left an attached oil jug hitting the belt under the hood after the oil change service, causing noise. Instead of driving confidently after the maintenance service now I worry about the belt might snap anytime on the road. Need better quality control & coordination at your repair bays or is this deliberate act? The oil jug is too big to miss by the repair technician, I don't want him to lose his job but I'm dealing with a serious issue now. More

Jimmy Phan treated me and my family with the upmost respect possible. He is patient and able to answer all my questions. During my first visit, Jimmy helped me learn more about the Rav4 Prime vs Camry respect possible. He is patient and able to answer all my questions. During my first visit, Jimmy helped me learn more about the Rav4 Prime vs Camry Hybrid. He also introduced us to the lease rebate. I was nervous at first to choose the prime because I never used a plug in vehicle before. He respected my decisions and provided me with my options. On the day of picking up the car, he took his time to explain most of the key features of the car. He always welcome us to Longo Toyota with a smile. He is very approachable and motivated to give me and my family a great experience car shopping. I would also like to point out Jimmy is great at communicating, whether it is by phone or text, he answers in a timely manner. If I know someone interested in buying a car, I would definitely feel confident Jimmy will provide excellent service to them too. I would recommend Jimmy as my go-to Toyota agent! Overall, it’s a no brainer that he earned a 5/5 rating. More

Great experience! Jose was very professional. Helped with pre-sales, texted pictures of the car, no problem and promptly. Jose made the sale and paperwork quick and pa Jose was very professional. Helped with pre-sales, texted pictures of the car, no problem and promptly. Jose made the sale and paperwork quick and painless. I would recommend Jose in a heart beat. I would also highly Longo Toyota. I drove from Santa Clarita but it was well worth it. Longo will not waste your time. I would buy another car there without hesitation. More

Muy buena experiencia, resolvió todas mis preguntas y dudas. Te da experiencia de querer y tener el auto de tus sueños dudas. Te da experiencia de querer y tener el auto de tus sueños More