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Longo Toyota

El Monte, CA

4.8
5,083 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,083 reviews

April 16, 2024

Want to thank Jesus aka JJ for awesome customer service and always looking out for the best way help . Thank you to Danny Guerrero for his great customer service : More

by Whiz2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
Apr 17, 2024 -

Longo Toyota responded

Thank you for the shout out on DealerRater. Jesus | Danny and team are honored to serve you.

April 15, 2024

Quick to sell vehicles, slow to deliver. Made every attempt to do my due diligence in purchase and filling out paperwork and have waited with very little communication on the part of Longo t More

by Scott.Lollis
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Paul Luong
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

Thank you Mr. Lollis for talking with your sales consultant, Paul Luong and allowing us to communicate the delivery time frame of your new Tacoma from Longo Toyota. Please know if you do have any furture questions, Paul is always here to listen.

April 15, 2024

My service advisor Francis Medina, was extremely helpful, and was very Friendly, and had a very positive attitude. She is pro when it comes to Customer service More

by Rqvq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota and hurry back

April 14, 2024

My experience yesterday was not good. I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years o More

by 845
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like an opportunity to discuss this matter with you directly and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

April 14, 2024

Everyone at Longo did their best to get me a good deal on my car. More

by Selena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Gamboa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you for visiting our dealership and happy knowing the team took amazing care of you and your auto care needs. Team Longo

April 14, 2024

I love to come to Longo Toyota, because they take good care of me and my Highlanders needs, the fact they explain everything to me and make sure am satisfied with the work! It’s just the best customer ser More

by Mcorona80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was amazing too
Apr 15, 2024 -

Longo Toyota responded

Thank you for sharing your service visit online and we're humbled to serve you - Team Longo Toyota

April 14, 2024

Worked with José Del Solar on a car they had advertised on Autotrader. Smooth process with a lot of the incidentals taken care of over the phone and online. By the time we got there, it was just a matter More

by papamo57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar in finance
Apr 15, 2024 -

Longo Toyota responded

Boy is Longo Toyota smiling today Monday April 15, 2024 after reading this amazing posting. Thank you for all the trust you have in our company & team. Enjoy what you drive

April 13, 2024

I have been going to Longo Toyota for over 30 years and have purchase at least five vehicles. I have always been completely satisfied and very happy with their service department.. The service staff has b More

by Mike Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you Mike, for sharing your viewpoint and experience online. We know you have many choices where you service your vehicle and we're humbled to have been selected to handle. Hurry back - Team Longo

April 12, 2024

Best of the best! Jose Luis Del Solar is the best manager of the world More

by Alexander.Koroviakovskyi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Longo Toyota responded

Thank you for this kind posting on DR and happy you were able to work with Jose @ Longo Toyota Sls Dept. Enjoy your vehicle selection

April 11, 2024

Every time i go the Longo Toyota i get treated like royalty. Everyone is so professional and they make everything so simple. More

by Luis Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota

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