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Longo Toyota

El Monte, CA

4.8
5,086 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,086 reviews

March 28, 2024

Jerry in the body shop was extremely helpful and courteous in answering our questions and helping us out. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Luu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Zhou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
Mar 28, 2024 -

Longo Toyota responded

Thank you for sharing your Collision Repair Services online and happy Jerry took amazing care of you

March 28, 2024

Very friendly and helpful in answering any question and making the process of purchasing easy. More

by hernandezerik154
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations on your recent purchase and please enjoy what you drive

March 28, 2024

Longo Toyota is very good and has great customer service at all areas of the property. More

by Csuf2222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Longo Toyota responded

What a wonderful posting on DealerRater - Thank you for taking time out of your day to share with others your visit to Longo Toyota

March 28, 2024

The service was good. I was notified of everything before my service and during. Everything was clearly communicated. More

by dacastro807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Mar 28, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota for your auto care needs. Hurry back and Happy Easter

March 27, 2024

I’m pleased with the service department management team. A service representative had a service performed on my 2004 Sequoia without my authorization. However, the service manager corrected this situation More

by Dennis1868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Longo Toyota responded

Thank you for helping us be a better ran company @ Longo Toyota and happy knowing you were able to speak with a manager on duty. If you ever do have any questions and or concerns, please know as you witnessed, our managers are always here to listen.

March 26, 2024

Definitely recommend Jose Solis as salesman and Longo as a place to find a car. He helped me find the car I was looking for from the reservation process to when I drove the car off the lot. Jose is a kind, More

by a.milo035
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and congratulations on your recent purchase. Please enjoy what you drive

March 25, 2024

Friendly service, and good communication. Be ready to wait at least 5 minutes at least. More

by blujen185881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Mar 25, 2024 -

Longo Toyota responded

Thank you for your kindness and feedback about your recent service experience. Our Svc Mgmt team is always trying to work on reducing the wait time during write-up.

March 25, 2024

Ruben was a great salesman. He helped us with our purchase even when he had to stay two extra hours after the store had closed. He explained everything very clearly, was very pa More

by Lya Lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

What a great way to begin our week @ Longo Toyota - Thank you Lya for this amazing posting and so happy to read of the caring attention Ruben provided.

March 25, 2024

Longo Toyota has been my favorite for the last 40 years ! Service is excellent. Max was the greatest ! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

Thank you so much Mike for your ongoing loyalty with Longo Toyota - WOW, that's amazing.

March 24, 2024

Great facilities and service, comfortable waiting rooms and chairs. Super clean and seems recently renovated. A great experience through and through. Jimmy was incredibly helpful and informative through More

by Chris Cubbison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Longo Toyota responded

Thank you Chris for being the most important part our business @ Longo Toyota and welcome to our family. Enjoy your new ride!

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