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Longo Toyota - Service Center

El Monte, CA

4.7
1,233 Reviews

1,233 Reviews of Longo Toyota - Service Center

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January 12, 2024

Adviser Johan was very helpful in providing me the needed information and keeping me updated on the status of my car. More

by Rodzmario69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 12, 2024 -

Longo Toyota responded

Thanks for the shout out on DealerRater and happy knowing Johan and the service team took wonderful care of you and your investment (car).

January 10, 2024

Went in Jan 8th for an Oil Change service. I really appreciated the communication and detailed information from my Service Advisor Agustin Jauregui. I always enjoy bringing my Camry back to More

by Christy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Longo Toyota responded

Thank you Christy for sharing your visit to Longo Toyota Svc Dept online and delighted to read of the caring attention provided by Agustin. Have a wonderful rest or your week and call us if you need us.. Team Longo

January 09, 2024

Long wait for service up to 7 hours. Reps don’t give reliable estimated times and no updates when they delay. Only call you if they want you to add more service and charge you. Avoid if More

by Kolojim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurence Ruiz
Jan 10, 2024 -

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com - We look forward to hearing back from you

January 08, 2024

Exceptionally perfect in service. Warmly welcome staff. Excellent in timing. Will refer to our friends More

by Dnam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Jan 08, 2024 -

Longo Toyota responded

Thank you for sharing your experience online and happy knowing your service visit @ Longo Toyota went well.

January 07, 2024

Friendly knowledgeable and I will always come back purchase car and doing service when I need Toyota More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Lei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the loyalty you have with Longo Toyota both in servicing and purchasing your vehicles.

January 07, 2024

I would like to come back because Longo Toyota have a nice waiting room and cafeteria More

by trinnylam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Thank you Trinny for your kind posting - Team Longo

January 06, 2024

We take our Tacoma & Rav4 here for consistent maintenance. We’ve been satisfied with the service people & the services.For my last visit Laurence Ruiz was very attentive & communicative. Another More

by mrfreddyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Jan 08, 2024 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and we're honored @ Longo Toyota to have been selected to handle your auto care needs.

January 06, 2024

I want brake service, consultant say still have 60% , don’t need to service, ask me to do the fuel injection service and make me using my reward point. So I don’t have any rewards point for the brake ser More

by sam_ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Our Service Manager, Matthew Menendez tried reaching you today (Jan 8, 2024) but there was no answer and no voice mail set up on your phone. He did send a text message in hopes you would respond @ 10:37A today, but we have not heard back. At your convenience Matthew can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com. We look forward to hearing back from you

January 05, 2024

Very personal service. Adapted to my changing schedule over New Years holiday. Kept me informed via text about the changes. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name
Jan 08, 2024 -

Longo Toyota responded

We're happy to read your service visit @ Longo Toyota went as planned and we will see you in another 6M or 5K miles

January 05, 2024

Brian took care of my routine service and kept me updated of my services from beginning to end. Amazing! Happy with the service. More

by Gbscdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Jan 08, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Service Dept and we're honored to serve you - Happy New Year

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