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Longo Toyota - Service Center

El Monte, CA

4.7
964 Reviews

964 Reviews of Longo Toyota - Service Center

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March 24, 2022

Mandi Davis was very pleasant and professional throughout my visit at Longo. She helped me use coupons and receive my AAA discount on applicable services. I was updated via text on service recommenda More

by TheScreamer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Longo Toyota responded

Thank you so much for the shout out on DealerRater and delighted to read of the caring attention Mandi provided during your visit. Make it a great day - Team Longo

March 22, 2022

Went there for my first service. It is a little far for me but there are only so many places to have a Toyota Mirai serviced. But the experience was great! Fast welcome, check in, ex More

by stars90004
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Aveles
Mar 22, 2022 -

Longo Toyota responded

Thank you for entrusting the Svc team @ Longo Toyota. We know you have many choices when selecting a servicing dealer and we're honored you've chosen us to handle your car care needs. Hurry back!

March 22, 2022

The people are great, especially Donovan, but I had an 11: 14 appointment for an oil change. They also changed my cabin filter. I left around 4pm. That's ridiculous. I have to rethink having work d More

by Ginny
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Walton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan Toledo
Mar 25, 2022 -

Longo Toyota responded

We wanted to apologize for any inconvenience your service may have been. Because this matter is important to you it makes it even more important to us @ Longo Toyota. Our Service Drive Manager, Danny Guerrero would like to talk with you in detail. At your convenience, please feel free to contact him at: E: danny.guerrero@longotoyota.com D: 626.602.0547 We look forward to hearing back from you

March 22, 2022

Mandi Davis is an excellent example of the great people hired by Longo Toyota. They are fast efficient and friendly. More

by tzimmer1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Longo Toyota responded

Thank you for starting our day off with a smile @ Longo Toyota. We're honored to serve you and make sure you hurry back - Team Longo

Mar 22, 2022 -

tzimmer1234 responded

It’s always a pleasure to visit the dealership with Paul Le Blanc, Kevin Holley, Anthony Molina, Rob McGuire, Cassey Casteneda, AAA, Starbucks, Subway, Enterprise, Millie at car pick up, great service, and your millionth car giveaway. We have purchased 8 or 9 cars there and have been very pleased with all of them. Keep up the great work providing excellent service. 👍😎🥇🏆

March 21, 2022

I had a very nice time dealing with the Ram Jerry Liu. He was very professional ,kind and explained all the details of the process that I had to go through. I’m very pleased with the services given by him More

by moshivrattan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Liu
Mar 21, 2022 -

Longo Toyota responded

We couldn't agree with you more about Jeff Liu, he's certainly one of the many reasons why Longo is Longo - Thank you again, for being the most important part of our business - Team Longo

March 20, 2022

Charged for a tire rotation that I was told was free. Also 20min wait when nobody was in front of me in line More

by Elendale44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Mar 21, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and please know you feedback will only help us be a better ran company - we appreciate you letting us know - Team Longo

March 19, 2022

Longo is a first class operation that is dedicated to customer service. It is always a pleasant experience. More

by Gary Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Longo Toyota responded

We are so honored to serve you Gary and THANK YOU for being the most important part of our business. Team Longo

March 19, 2022

I was not offered a free car rental service this time. I have been able to rent a car for free and I wasted my time waiting for the pick-up. The customer service is not in place. I wanted to buy the maint More

by fenghua huang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ethan Su
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethen su
Mar 21, 2022 -

Longo Toyota responded

Thank you for brining this matter to surface and allowing us this opportunity to respond. Our guests are eligible for rentals if your car, that's currently being serviced, is going to be at our facility for an 8 hr. period or longer, safety matters and or certain recalls. Our Service Manager, Matthew Menendez will be in contact with you directly to discuss this matter and your past visits in detail. Thank you

March 19, 2022

I took my vehicle loan to get an oil change and it cost me a whole lot more than what I expected. I got a phone call from you guys informed me that my vehicle suffered some bumper damage under your care. I More

by abegab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us this opportunity to review and respond. Our Service Manager, Matthew Menendez tried contacting you today, March 21, 2022 but was unsuccessful. He did leave his direct contact information. He looks forward to hearing back from you to discuss in detail D: 626.652.3614 E: Matthew.menendez@longotoyota.com

March 18, 2022

First time at this dealership for service, was quick and easy. Worked with Augustine very helpful More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Augustine
Mar 18, 2022 -

Longo Toyota responded

We're honored to serve you Alex and welcome to the Longo Family - We will see you in another 5K or 6M - Take care and have a great weekend - Team Longo

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