Lost Pines Toyota

Lost Pines Toyota responded

Thank you so much for the fantastic five-star review! We're thrilled to hear that you always have a friendly and top-notch experience at Lost Pines Toyota Service Center. It's wonderful to know that Damien has been awesome and takes the time to explain everything in depth to you. We'll be sure to pass along your kind words to him. We appreciate your loyalty and look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experienced during your recent visit to the Lost Pines Toyota Service Center. We understand the importance of clear communication and ensuring that all aspects of your service visit are addressed to your satisfaction. We apologize if there was any confusion regarding the maintenance reminders and the checking of fluids during your oil change appointment. We will work diligently to improve our processes to ensure that these expectations are met in the future. Regarding the addition of Freon to your vehicle, we apologize for any oversight in not informing you of the total cost prior to performing the service. We strive to be transparent with our customers about all aspects of their service experience, and we regret if this was not the case during your visit. Your feedback regarding the lack of a reminder sticker and the miscommunication between our team members is valuable to us, and we will use it to improve our service delivery and communication processes moving forward. We apologize for falling short of your expectations and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to serve you better in the future.

Lost Pines Toyota responded

Thank you for sharing your positive experience with Adam and the Lost Pines Toyota team! We're delighted to hear that you received quick and friendly service while getting your questions answered. Providing exceptional customer service is always our top priority, and we're thrilled to know that Adam was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Lost Pines Toyota responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and lack of communication during your recent oil change and tire rotation appointment at Lost Pines Toyota Service Center. We understand that your time is valuable, and we regret that we did not meet your expectations in terms of efficiency and communication. It's disappointing to hear that you had to inquire about the status of your vehicle and that the service took longer than anticipated without any prior notice. We strive to provide prompt and transparent service to all our customers, and it's clear that we fell short in this instance. Rest assured, we will address this issue with our team to ensure that communication is improved and that delays are promptly communicated to our valued customers. We truly appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you for leaving us a five-star review! We truly appreciate your positive feedback and support. If you have any questions or if there's anything specific you'd like to share about your experience with Lost Pines Toyota, please feel free to let us know. We're here to assist you in any way we can. Thank you again for choosing Lost Pines Toyota!

Lost Pines Toyota responded

Thank you for sharing your feedback about your recent experience with the Lost Pines Toyota Service Department. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your satisfaction is important to us, and we take your feedback seriously. We appreciate your honesty and the opportunity to make things right. Thank you for choosing Lost Pines Toyota, and we hope to have the opportunity to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you for taking the time to share your positive experience with Jimmy and the Lost Pines Toyota team! We're delighted to hear that Jimmy provided you with a straightforward and satisfying purchasing experience for your business van. Ensuring our customers are well-informed and satisfied throughout the process is always our goal, and it's fantastic to hear that Jimmy went above and beyond to accommodate your needs, even arranging for the van to be dropped off for your convenience. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you again for choosing Lost Pines Toyota, and we look forward to serving you and your business in the future!

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that Quince provided you with helpful and professional service, making your visit a pleasure. It's always our goal to ensure our customers receive top-notch assistance. We're also glad to hear that the insurance salesman was able to assist you in securing a lower rate. We strive to provide comprehensive service and support in all aspects of your automotive needs. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Lost Pines Toyota. Providing prompt service and addressing all your questions thoroughly is always our goal, and we're delighted that we could meet your expectations. We greatly appreciate your business and your kind words. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again soon!

Lost Pines Toyota responded

Thank you for sharing your positive experience with Jimmy and Lost Pines Toyota! We're thrilled to hear that Jimmy provided you with excellent service and made your car purchase simple and satisfying. Keeping our customers well-informed and accommodating their needs is always our priority, and we're delighted that Jimmy went above and beyond to ensure a smooth experience for you, including making arrangements for easy pickup of your new car. We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and congratulations on your new car! We look forward to serving you again in the future!