Lou Bachrodt Chevrolet Coconut Creek

Worst service department I have ever seen. I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was "new" and they were not sure how to do it after waiting 2 1/2 hours and being told car was done. More

The most DECEITFUL experience ever. Lou Bachrodt should be embarrassed. Summary – Go anywhere else to buy your Chevy. Quickly-The words that come out the salesman’s mouth do not matc Lou Bachrodt should be embarrassed. Summary – Go anywhere else to buy your Chevy. Quickly-The words that come out the salesman’s mouth do not match what the charge, and the paperwork presented by the salesman and the finance team do not total correctly-yes, they use trickery in their match. The long story. I visited this dealer and was told the price I would pay for a new fully loaded Tahoe, High Country, would be MSRP, Tax, Tag and a rather high Dealer fee of $1695. Specifically, I was told they would never be one of “those other dealers” that add a Market Adjustment. The salesman, Guillermo, presented the written offer with each of these itemized, and then the total. The deceit is that the Total Does Not Add Up. When I inquired, he said look down below there is additional amount. It was there, Not in the column of numbers, but down and off to the side. I asked about that and he said, it was for Door protection, free oil changes for 3 years and unlimited car washes. ( He later described this as an “addendum” ) I said I did not want any of asked if they were typical add-ons that Finance would offer-he said yes and took the papers to his finance team. While I was outside, he got my business partner to provide his social security number, and then with out telling him why, or getting anything verbally or in writing, ran his credit through 5 companies, lowering his credit score 12 points. Later, he invited us to the Finance office where they said credit was approved, even though we had not finalized a price, down payment, or authorized a review. Then we asked why the total was off and were told it was correct. We stated we never wanted or agreed to their add-ons, which were never reviewed, and that we would pay the price agreed. When I called for the salesperson, he was nowhere to be found. When I asked for a manager, I was told he was unavailable, but no matter, these items could not be removed for any reason. We stated that this was BS and he said if we don’t buy the vehicle now, it will be gone-take it now or we will never get another. I asked for copy of the presented offer with the false fake deceitful totals (I did not add the adjectives) and was told NO. I attempted to take a picture and the paper was pulled from site. This drove home the point that they knew they were playing games and attempting to cheat an unsuspecting buyer or the would not be hiding. More-Later I texted the salesman and asked for copy of the authorization to run the credit. First, he actually had the stones to offer the vehicle for $1000 off the added $4300. Then, when I inquired about the authorization, he stated “We have recording cameras on each of ours desk” Holy Cow, is this dealership recording everything that goes on at their desks-Apparently he says yes. Be careful what you say if you ever set foot in Lou Bachrodt Coconut Creek dealership. More still-The Finance guy called to see if I was interested. Then the Internet department called to ask if I was still interested and wanted to know more about my experience-she took notes and said she would review with her manager. I believe they recorded this conversation. I have not heard a peep from the dealership manager-I have purchased a vehicle at a much better price, with no “addendum” items at an Autonation dealership FYI, I have purchased a car previously from Lou Bachrodt Mazda and had a wonderful experience. More

I had a great experience and would highly recommend this dealership to anyone looking to buy a new car without any headaches. dealership to anyone looking to buy a new car without any headaches. More

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

Everyone is super nice and helpful Quick turn around not long wait very pleasant to deal with, long wait very pleasant to deal with, More

He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More

Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

Sam is the best his level of customer service and caring is amazing. It is because of him I get all my services from the dealership. is amazing. It is because of him I get all my services from the dealership. More

It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

The dealership was very good I didn’t have an appointment and he got me in and out within two hours I was very grateful for that you will see my business in the near future and he got me in and out within two hours I was very grateful for that you will see my business in the near future More