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Lou Fusz Kia

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.6
4,408 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,408 reviews

October 14, 2023

This visit started with the service desk attendant shaming me for going a few hundred miles past the recommended routine maintenance for the appointment. Then the service took 3 hours, which is total More

by jkdrobish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Johnston
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Oct 18, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 14, 2023

Poor communication, long wait til to get my car in, $150 just to get your car looked at, would pick a different place next time More

by kashatro1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Recommend no one
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Oct 18, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 13, 2023

The service was great and the work was completed quickly with a high level of quality. More

by loganlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack was 5 stars.
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

October 13, 2023

Josh was great. He recognized that I knew what I wanted and matched the pace of my approach. He was hospitable, and thorough in his explanations. More

by hen15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 13, 2023

Took time to answer ALL questions in terms that I (senior citizen) could understand. Thank you. More

by CROWbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Oct 18, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 11, 2023

Lou Fusz is a class act. They helped me maintain my car for years and she is running just fine. I appreciate their service. More

by JMARIEROMANO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

October 11, 2023

BRIAN SCHAEPERKOETTER WAS KNOWLEDGEABLE, ATTENTIVE AND FRIENDLY TO WORK WITH AND MADE THE EXPERIENCE PLEASANT. More

by billg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

October 11, 2023

Very professional yet friendly and painstakingly detail oriented! Car looked great! And was ready earlier than expected which saved on car rental! More

by DEBBYTOTH1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

Oct 13, 2023 -

DEBBYTOTH1411 responded

Enjoyed working with your service department.

Oct 13, 2023 -

DEBBYTOTH1411 responded

Enjoyed working w your service department.

October 11, 2023

They always take care of me and Nikki is great to work with when I come in. More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 13, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 11, 2023

My experience with Mike Cerva and with Joe Shepard was great. Everything with the transaction went as smoothly as it possibly could. More

by ldavidson001
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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