Lou Fusz Kia

Long wait, little communication from Kris, it was ok Found the car, went inside, started paper work and Kris leaves. We were wondering if he had forgotten we were there. He came back, finished up and le Found the car, went inside, started paper work and Kris leaves. We were wondering if he had forgotten we were there. He came back, finished up and left again. No small talk, didn't think he really wanted us to be there. After more waiting we met Joe. Joe was great, friendly, efficient. If you find a car there, sure take a look. Maybe find a salesman with a bit more enthusiasm that you are there. Overall it was fine, we got the car we wanted. More

Amazing Experience Professional and knowledgeable sales. No pressure, and there to help you. Everyone was very easy to work with and helped with all aspects of getting m Professional and knowledgeable sales. No pressure, and there to help you. Everyone was very easy to work with and helped with all aspects of getting me into a new car. Thank you More

Nicci has exceeded all expectstions with service and communication. Always quick to respond and explains exactly whats going on every step of the way. #kudos communication. Always quick to respond and explains exactly whats going on every step of the way. #kudos More

Normally very friendly and helpful but this recent visit wasn’t as great. Even though it was a cloudy day I think my car should have been washed and vacuumed after the service was completed. wasn’t as great. Even though it was a cloudy day I think my car should have been washed and vacuumed after the service was completed. More

Zach’s my favorite person. He’s so sweet and remembers me every time I come in. My visits are always quick and easy. I’ve been coming to the dealership now for 8 years, and am always happy! every time I come in. My visits are always quick and easy. I’ve been coming to the dealership now for 8 years, and am always happy! More

This person Andrew Cohen is terrible. I was visiting stl to help my sister move in. We were in this dealership looking to buy a car and he refused saying my sister wont get financing( we were planning to bu to help my sister move in. We were in this dealership looking to buy a car and he refused saying my sister wont get financing( we were planning to buy all cash ) . Then he got after my name ( trisha) and insisted that cant be my real name( i am canadian of south asian heritage). He was clearly racially profiling us. My husband was very upset ( we dont live in stl ). My husband wanted to make it known otherwise he will do same thing to someone. Everyone must stand up . More

Plain simple, works for you I have bought two cars from Kia. Mike Cerva is very cool and calm with all the good advice guy. It was a very simple to define your criteria and he w I have bought two cars from Kia. Mike Cerva is very cool and calm with all the good advice guy. It was a very simple to define your criteria and he works with all concerned to work the best deal for you. The Kia has some good line of cars and of very good price... More

Worst dealership I’ve ever dealt with. I have tried for weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents. Originally when I went into the dealership to speak with someone Kris, took my name down ... but as he was spelling it he didn’t do it correctly. I tried To correct him, and he replied “ I know I spelled It wrong but I know how to say it.” COMPLETELY disrespectful. I’ve called corporate 3x and STILL I’m dealing with this. I haven’t been contacted by the General Manager even after multiple complaints. This is a horrible place to go to if you want to be treated with respect, and ease. Also, I asked Jared about my car pass being cancelled he said it couldn’t be, I asked Online through the text an employee portal and Josh said it can be. Smh, the worst dealership customer service I’ve encountered by far. More

I absolutely love my car! Each person I dealt with at Lou Fusz Kia was extremely helpful and I could not be any happier with how everything turned out! Fusz Kia was extremely helpful and I could not be any happier with how everything turned out! More

The service department is the best! U make appointment show up at that time ! They take your car right then!! No waiting etc! Zack met me at my arrival and explained everything that will be performed! And show up at that time ! They take your car right then!! No waiting etc! Zack met me at my arrival and explained everything that will be performed! Andy even met me while waiting too make sure I was kept informed of my service and I answered Yes! Top Notch department! Thanks! Also Mike F even stop and said hello More