Lou Fusz Kia

Zack Lentz is an excellent customer service advisor. Zack is an asset to Lou Fuse Kia. He has always exceeded in his customer with me. He ensures that the work is properly done. Zack keeps me updated on the is an asset to Lou Fuse Kia. He has always exceeded in his customer with me. He ensures that the work is properly done. Zack keeps me updated on the status of the service on my vehicles. Zack is very good at is job. Thank you Zack. More

Salesman Kris portnoy is very difficult to work with Becomes annoyed very easily. Every question you ask he responds very negatively. No people skills whatsoever. Joe in finance very easy to deal Becomes annoyed very easily. Every question you ask he responds very negatively. No people skills whatsoever. Joe in finance very easy to deal with. Very professional. More

Lou Fusz Kia is my favorite dealership from top to bottom! Great sales, great service. They are so willing to help you in any way! bottom! Great sales, great service. They are so willing to help you in any way! More

I have been taking my cars to this dealership for probably 10 years. They are above and beyond the best, always take care of any problems. probably 10 years. They are above and beyond the best, always take care of any problems. More

Always feel special This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially M This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially Michael Cerva—and the super organized and solicitous service team. For years, the Service Department has kept me coming back to Lou Fusz because of the way they take care of my car—and me! I'm really happy to have the opportunity to book my appointments online and to select my preferred staff (so hard to choose, but Nicci Pollard is my current fave!) for the check-in/check-out and keeping-me-informed process. I don't know what dealership statistics are, but in my opinion, the Service Department must be what keeps buyers coming back. Treating me as if they care about my car as much as I do is super important. And...it seems as if a little birdie lets Michael Cerva know when I'm in for service so that he can chat with me about my next Kia—always nice to see him and talk about the new cars. I wonder if dealerships really understand the culture and climate that they create, but the LF Kia has always seemed a cut above the rest—I hope they keep this team functioning like this. It makes a difference to me since I'm spending a large percentage of my annual spending on my car(s) and its upkeep. I can understand why people walk away from other dealerships when they feel ignored or undervalued, but I have never had that at Lou Fusz Kia. Keep up the good work! More

Jake & Nicci have both been very helpful with my car buying experience. Jake has helped me get problems resolved. Nicci has kept me updated on the repair work that needed done to the used car I purchase buying experience. Jake has helped me get problems resolved. Nicci has kept me updated on the repair work that needed done to the used car I purchased at Lou Fusz Kia that had a bad transmission. More

They got me in super quick when I called to make the appointment and then at appointment, I was in and out super fast. Great service. appointment and then at appointment, I was in and out super fast. Great service. More

Terrible. Terrible. Terrible. Fixed my car four times. Still not right. I could do Better with a spray paint can. Four months later I’m still not satisfied and they don’t care. Literally worst follow up, Still not right. I could do Better with a spray paint can. Four months later I’m still not satisfied and they don’t care. Literally worst follow up, management and customer service I’ve ever seen!!!! Steer clear!! More

I noticed some moisture in my driver side headlight cover! I called Lou Fusz and Zack answered the phone! I explain what I saw and he said do u have a pic oof it and I said yes! Without hesitation he s cover! I called Lou Fusz and Zack answered the phone! I explain what I saw and he said do u have a pic oof it and I said yes! Without hesitation he said send it too me! Within 5 minutes he knew what needed too be done and ordered the part! 2 Days later he received the part and said when can u come on! I made the appointment and when I arrived Zack met me at my car! They immediately took my car in for the service! About 20 minutes later Andy came by too see if I needed anything and said your car will be done shortly! About 15 minutes later Zack said all done and explained everything! He walked me too my car and it was washed and believe it or not they were even vacuuming the inside! This Service department is great! Andy and Zack are professional and polite and know what they are doing!! Thanks More

I love this dealership especially the service department and Zack Lentz is superb! They have a great waiting area to sit in while waiting for your car to be serviced. and Zack Lentz is superb! They have a great waiting area to sit in while waiting for your car to be serviced. More