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Lou Fusz Kia

St. Louis, MO

4.6
4,352 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,352 reviews

February 14, 2020

I had a appointment to get my oil changed and Multi Point Inspection was very satisfied with everything that was done. Also a free car wash. More

by monicagoosby
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard, Michael Comporato
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you for your review. We value your business!

February 14, 2020

Everything went exceptionally well, and the the Lou Fusz team was amazing. Curtis was very helpful and listen well to me make the right selection. Kris stepped wasn’t my sales guy but he was right to offe More

by LCREESE
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you so much for your business. We hope you are enjoying your vehicle. Thank you for the kind words about Curtis, Kris and Zach. We appreciate your business!

February 13, 2020

I recently purchased a new Kia Rio hatchback from Lou Fusz Kia. The entire experience was incredibly positive from start to finish. From the internet salesperson, Josh, who helped me set up a test drive, More

by danihud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you so much for your business Danielle! We appreciate you.

February 13, 2020

Most recent service Everything was wonderful. Best experiences I've ever had in a dealership service department. Usually the dealerships make women feel unwelcome but not More

by schristopher1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 14, 2020 -

Lou Fusz Kia responded

We are so happy to read your review. You are very important to us. If there is anything you ever need please let us know. We value your business!

February 13, 2020

Repeat customer. Good experience again. Knowledgeable sales & finance reps. And got a good deal. Also have received good service from the service department. Recommended in all areas, More

by j.paulsen
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you for being a repeat customer. We want you for life! We appreciate you purchasing your vehicle from us. If there is anything we can do for you please let us know.

February 13, 2020

Totally happy with Fusz Kia Service till this week Service at Fusz Kia has been extraordinary since August 2017 until this past Monday. I had purchased 4 new tires at the end of December and last Sunda More

by jdevil325
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation.

Feb 20, 2020 -

jdevil325 responded

I had a great conversation today with Andy Stumm, the Service Manager at Lou Fusz Kia. We talked through the tire issue and Andy agreed to provide a credit for my future service at the dealership. I came away with a lot of respect for Andy and the folks at Fusz Kia and look forward to their excellent service in 2020 and beyond.

February 12, 2020

Good Experience This is the first time I have used Lou Fusz Kia service department. Zack was super friendly. The service department waiting area was clean and comfort More

by kbudnicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you so much for trying our service department. We appreciate you! Thank you for your business and we look forward in working with you again soon.

February 11, 2020

Everything went great as always. Place was clean, people were nice, and the snacks and sofa were great. Keep it up with all the good work you all do. More

by Aschiller
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 14, 2020 -

Lou Fusz Kia responded

You are the best! Thank you for the review.

February 10, 2020

Doesn't learn from mistakes Damaged wheels when placing new tires on car two times in a row (within 2.5 years). Wonder how many other vehicles were all damaged during this time More

by ejl7wb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Nicci Pollard
Feb 10, 2020 -

Lou Fusz Kia responded

Hello ejl7wb, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Unfortunately accidents do happen in our industry. This has happened to other vehicles, and just like yours we fix it and make it right. The advisor you tried to reach was out with a sick kid. Below is my direct line, if you ever need to contact someone please feel free to reach out and I will respond ASAP. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

February 10, 2020

Great no hassle experience Everything was transparent, things were explained well. Had a pretty easy transaction. Got a very good car at a very good price. Was happy with the More

by CKIDKUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker
Feb 14, 2020 -

Lou Fusz Kia responded

Thank you so much for the purchase. We appreciate your business and look forward to seeing you again.

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