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Lou Fusz Kia
St. Louis, MO
4,408 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,408 reviews
October 17, 2024
Great first experience with the service department. In and out very fast and Zach at the front desk was a great listener and checked every question I had. Waiting room is great and car is always cleane In and out very fast and Zach at the front desk was a great listener and checked every question I had. Waiting room is great and car is always cleaned when I get it back. More
by C. Chivetta
Verified CustomerEmployees Worked With
Zach
October 17, 2024
Kirstie was great! We'd definitely buy from her again. The trade in process was painless and easy. We'd definitely buy from her again. The trade in process was painless and easy. More
by gmetz1975
October 17, 2024
Great service, fast, courteous, clean waiting area, great staff, really like the car washes, and attention to all of my service needs. staff, really like the car washes, and attention to all of my service needs. More
by mwinslow2014
Employees Worked With
October 16, 2024
Josh was very organized and minimized our time in purchasing Carnival. He was very efficient showing us options for our purchase and listen to our needs to understand how to better take care of us. purchasing Carnival. He was very efficient showing us options for our purchase and listen to our needs to understand how to better take care of us. Josh did outstanding job explaining how to setup our phone and set control that personalized our car. Thank you very much Josh! More
by gailsmith.ia
October 16, 2024
We received exceptional service in deciding which Kia to purchase. Would definitely recommend Curtis and his team! purchase. Would definitely recommend Curtis and his team! More
by bluesgoal
October 15, 2024
This dealership was a vibe from the service to the waiting area! I love the different variety of drinks and they had fruit! The service was quick and hassle free. Jeffrey Turner took good care of my c waiting area! I love the different variety of drinks and they had fruit! The service was quick and hassle free. Jeffrey Turner took good care of my car! More
by MO
Employees Worked With
Jeffrey Turner 5 stars
October 14, 2024
The salesman and general manager were both very friendly and attentive. My salesman Adam ensured he went over every feature in the car before I left. I was never rushed or pressured. and attentive. My salesman Adam ensured he went over every feature in the car before I left. I was never rushed or pressured. More
by zeusgecko
Employees Worked With
Adam D
October 13, 2024
Brian and Robert were so helpful! I really appreciated how they both helped us so we were not waiting for a long time for either one. The dealership was small, but nice. I really appreciated how they both helped us so we were not waiting for a long time for either one. The dealership was small, but nice. More
by erickalanterjones
October 12, 2024
Technician damaged my vehicle during an inspection. Management tried to cover it up by not putting it in the paperwork and not bringing it up during checkout. There was no issue prior to or upon arriva Management tried to cover it up by not putting it in the paperwork and not bringing it up during checkout. There was no issue prior to or upon arrival, but a serious leak had occurred an hour after I returned home. When I called to inquire, I was laughed at and told that Lou Fusz would not be paying for the damage, that they inflicted. This is unacceptable and unprofessional. I’m very disappointed, but glad to know how this location conducts their business so that I can avoid further damages. I will ensure that I share this information as often as possible because nobody deserves to be treated this way or experience property damage. More
by smhprana
Employees Worked With
Brandi, Zach, John
October 11, 2024
Lou Fusz Kia had a used car listed online for sale so I contacted the dealership and they sent me pics and a carfax. They told me how great of car it was so I decide to go take it for a test drive. When I contacted the dealership and they sent me pics and a carfax. They told me how great of car it was so I decide to go take it for a test drive. When I got there the window was cracked that was not disclosed. After driving it I decided to purchase it with them agreeing to fix window. Then they disclosed to me that they wanted a $585 docking fee on top of the sale price. That was an additional 6%. I walked away feeling like they waisted my time and lied to me about their price. Please be aware of this tactic they use to get more money than the sticker price. I will never do business with any Lou Fusz dealer do to this stunt they tried to pull. More
by Upset Customer
Employees Worked With
Sales Manager
