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Lou Fusz Kia
St. Louis, MO
4,409 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,409 reviews
September 14, 2024
Kirstie and Curtis made the process easy. It's the best experience I've had purchasing a new vehicle. Kirstie went over all of the features with my new vehicle and the total time spent buyi It's the best experience I've had purchasing a new vehicle. Kirstie went over all of the features with my new vehicle and the total time spent buying the car was less than 2 hours. Thanks again! More
by ramfankrt33
September 14, 2024
All services that I requested were not completed. The work that was done was not performed correctly and not on time. The rental car was filthy. The work that was done was not performed correctly and not on time. The rental car was filthy. More
by mclewis0917
Verified CustomerEmployees Worked With
Andy
September 14, 2024
Josh was very helpful with me while I was buying my car. Explained how financing works and gave me the best deal for my car. Explained how financing works and gave me the best deal for my car. More
by jaidenkettleson
September 13, 2024
Honest. Friendly. Efficient. Work was done the first time. Car came back cleaner than when it went back Friendly. Efficient. Work was done the first time. Car came back cleaner than when it went back More
by KATHIRE58
Employees Worked With
September 11, 2024
I have been buying and servicing my cars from Lou Fusz for over 25 years. I think that says it all! for over 25 years. I think that says it all! More
by BJB232
Employees Worked With
September 10, 2024
Awful experience. I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it rescheduled for Wednesday. And I used the valet option, so they could pick my car up and drop it back off for me. I was less than a mile away from them, and gave them a call Wednesday morning 30 minutes after the timeframe they gave me (was told my vehicle would be picked up between 10 am and noon) because they never showed up. I was told by the service advisor that I did not have any appointments in the system. I called back about an hour later to see if I could speak with somebody else, and got the receptionist on the phone. The receptionist argued with me for about five minutes over the date, saying I was incorrect and I did not have an appointment that day, arguing that the date was the 13th, not the 14th. When in fact, she was incorrect, and I had an appointment set for that day. She pretty much told me I am not able to bring my car in that day and I can bring it in for the next available appointment, even though I had an appointment that day and sent back the confirmation text as proof. at the very end of my phone call with the receptionist, I asked to speak to the service manager, the receptionist told me no, and then hung up the phone on me. I still have not heard from anybody there, even though I was promised to call back, and it’s been about a week and a half since then. I would stay away from this dealership if I were you, and stay away from Kia in general. More
by stljack15
Employees Worked With
September 10, 2024
We purchased a car and it was a wonderful experience! Josh was our salesman and he provided exceptional service! He heard everything we wanted and made sure it was great working with him! He truly cared Josh was our salesman and he provided exceptional service! He heard everything we wanted and made sure it was great working with him! He truly cared about our needs! Will be using him for all future purchases! More
by maryruns
Employees Worked With
