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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.3
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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July 05, 2023

Service department tighten my oil plug so much they couldn’t get it off then wanted to charge me $600 for a new oil pan. I recommend take your vehicle somewhere else. More

by mlbell126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eichman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Trevor Reames, tdreames@gmail.com

Helpful
July 04, 2023

They're not very good. They still haven't repaired my vehicle and they've had it for more than a month. Not sure what's going on here. More

by Not Happy With Service At All.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't have names.
Report | Print
Jul 07, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Trevor Reames, tdreames@gmail.com

Helpful
July 03, 2023

My experience was AMAZING. The staff in the service department was great. Never disappoints. Will be back More

by savvyh2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hunter
Report | Print
Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thanks for sharing your thoughts about your experience with Lugoff Chevrolet Buick GMC. We appreciate your business and hope to see you again soon! Trevor Reames, tdreames@gmail.com

Helpful
July 02, 2023

Very good job radio stopped working after they installed it a few months ago. They installed a new one at no cost and fixed the gear shift. It took about a week but so far everything works ok More

by frankmadden4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Hagan, Chris Hunter, Adam Rutledge
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Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your very kind review, Frank. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

Helpful
July 02, 2023

Great customer service. Friendly environment. Smiling faces. Upbeat salesman. Courteous and outgoing clean environment. Madeto feel it ease More

by dentdarlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for the kind words for our service department, Darlene! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Trevor Reames, tdreames@gmail.com

Helpful
July 02, 2023

Had a great experience here! Caleb and Kasey in the service department are very kind and helpful! I will be coming back here for all of my maintenance in the future. More

by NEWMANMILLAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb, Kasey
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Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

Helpful
July 01, 2023

The people were friendly, courteous, and concerned that you were well satisfied when you left. More

by jeff2767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your excellent review, Jeff! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lugoff Chevrolet Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com

Helpful
July 01, 2023

Helpful and friendly service. Satisfied with the work. Convenient and clean. I will be returning. More

by CHRISTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Hagan, Chris Hunter
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Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Christie, thank you for choosing Lugoff Chevrolet Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

Helpful
June 30, 2023

They are professional knowledgeable friendly and trustworthy.I will not let anyone else service my truck. More

by kreedy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com

Helpful
June 29, 2023

I’m very disappointed with customer service and management !!! I bought a new 2022 in September and need tires and no one tried to accommodate me they continue to make excuses on why they were bad More

by MUGGIE3124
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Trevor Reames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Trevor Reames, tdreames@gmail.com

Helpful
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