Luther Brookdale Chevrolet Buick GMC

My dealings with the tech,Drew, was wonderful. He was so pleasant and his laugh and smile made me feel at. Ease. I have always had a good experience with this dealership. He was so pleasant and his laugh and smile made me feel at. Ease. I have always had a good experience with this dealership. More

Very poor service. They sold me a vehicle and promised fixes. I had to follow up for months before anyone would get back to me. They then fixed things partially and aga They sold me a vehicle and promised fixes. I had to follow up for months before anyone would get back to me. They then fixed things partially and again promised they would follow up. I still haven’t received a call back. I’ve given up and will not be using or recommending them again. More

Absolutely the best team to work with. They can provide you with excellent service and help you find exactly what you are looking for. If any problem occurs, they make sure to take care They can provide you with excellent service and help you find exactly what you are looking for. If any problem occurs, they make sure to take care of it without hesitation. Adam was great to work with and made buying the truck I wanted so easy and effortless. Thanks Brookdale Team! More

We have bought 3 vehicles from Luther and have always been satisfied and also their service have always been top notch been satisfied and also their service have always been top notch More

Firstly, I want to commend K-Sandra for her exceptional customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd lik customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd like to bring to your attention to enhance the overall buying experience in the future. When I completed all the paperwork late on a Saturday, I was given the option to take the car home immediately. I declined, as it was nearly 7 pm, and I wanted to be considerate of the detailing team's time. Living nearly an hour away, I returned on Monday to pick up my car, only to find it had not been cleaned. The dirt that was present during the test drive remained. K-Sandra graciously took it upon herself to do some quick cleaning, which I appreciated. Additionally, I had to make another trip to the dealership the following day due to a forgotten document. K-Sandra requested that the detailing team clean the car at that time, which it was definitely an improvement from the day before, although the moonroof in the back was still left untouched and almost looked as if the glass was foggy/sun damaged. On the technical side, I experienced some difficulty getting my Buick app and OnStar connected. While this was eventually resolved, I discovered that despite an alleged inspection, the car's tires hadn't been checked. Given that I was assured of a thorough inspection, this lack of attention to detail was disappointing. Finally, for a purchase exceeding $50,000, I would have expected the car to come with a full tank of gas. Having to stop for fuel on my way home detracted from the excitement of driving a new car. I hope you find this feedback valuable for refining your customer experience moving forward. Thank you. More

They are fast and flexible. They worked with my schedule to get my car serviced. They worked with my schedule to get my car serviced. More

Fast friendly service, have confidence my car was serviced correctly and as affordable as possible. Have bought several cars from Luther and will again when the time comes. serviced correctly and as affordable as possible. Have bought several cars from Luther and will again when the time comes. More

Good customer service and quality of service. Staff are very friendly and knowledgeable about their work. Staff are very friendly and knowledgeable about their work. More

Very speedy and friendly service. Did a complete check of my car. Told my of things I needed fixed in the near future. Did a complete check of my car. Told my of things I needed fixed in the near future. More

Dealership very accommodating for ordering vehicles of my build. Ordered black bow tie; which didn't come on vehicle. build. Ordered black bow tie; which didn't come on vehicle. More