Luther Brookdale Volkswagen

Very good experience. We appreciated the time and energy they put forth throughout the entire experience and transaction. We appreciated the time and energy they put forth throughout the entire experience and transaction. More

Great service and great communication. I have nothing but great things to say about the service. I have nothing but great things to say about the service. More

Our salesman, Adrien, was very thorough in explaining the vehicles we were looking at. We were looking for an Atlas and came away with a beauty! Adrien also did something my wife appreciated...no pressure vehicles we were looking at. We were looking for an Atlas and came away with a beauty! Adrien also did something my wife appreciated...no pressure to make an immediate decision. He understood that and allowed us to take our time. More

Great experience. DAundre was great with everything. the car was super clean and witha full tank of gas. DAundre was great with everything. the car was super clean and witha full tank of gas. More

I left the dealership with a bad taste in my mouth. I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everythi I drove over three hours to purchase a vehicle, and was fully transparent with the salesperson I was assigned to, over the phone. I told her everything about my vehicle, and asked for her to please do the same. We worked out a price over the phone, and I was fine with that. I asked her to please tell me of any scratches, dents, dings, etc. so that I would not be surprised when I got there. When I got there she took me to look at the car. It was wedged in between two other vehicles in the dark, so I could barely see it. I asked her to pull it out, and I immediately noticed two very large scratches, one on each rear quarter panel, one over 12" long. There is no way that she did not see this when I asked her to look over the vehicle. Secondly, she told me to get the price offered, I had to finance or it would be $2k higher. She said that she could match a rate(with proof) I could get from my local lender, but I had to finance through them. I provided her with a rate sheet from a local lender I work with that showed the vehicle qualified for 5.99% for a 60 month term. While I was waiting to get into the finance department, Jolie seemed very nervous, and I knew instantly that they were not going to honor their word. Sure enough, she took me back to the finance department and the "best rate I qualified for" was almost 8%. I called xx. I was in a 50% equity position with excellent credit. The finance manager turned the screen around to show me the where she submitted the deal and what I “qualified” for. After complaining she eventually got it down to a lovely 7.44%- nearly 1.5% higher than what I had shared with them. I said I'd like to pay cash, and the sales manager then promptly stated the price would be $2k higher. I strongly believe she picked and chose who she was going to send the loan to based off of her flat rate commission she was going to receive from the lender. I wasn't born yesterday, and I told Jolie from the beginning that all I wanted was transparency. She wasn't transparent on the condition of the vehicle, and she wasn't transparent on the terms. I will never recommend the Luther Group to anyone, as I had an overall poor experience. As a matter of fact, this is an experience that goes hand in hand with the unfortunate stigma the car business is plagued with. More

Steven Fischer is wonderful to work with. He made the purchasing experience easy and enjoyable. My only issue would be that the vehicle showed less the 30 miles to empty on the fuel when I He made the purchasing experience easy and enjoyable. My only issue would be that the vehicle showed less the 30 miles to empty on the fuel when I picked it up. I know it did go to the Luther studio for some rust prevention packages, but a little extra fuel would have been nice. Overall the experience was good. More

From arrival through service to departure the staff made me feel welcome, set both expected and hopeful timelines, and made clear how well service had gone. They also took stock of the car and my future dr me feel welcome, set both expected and hopeful timelines, and made clear how well service had gone. They also took stock of the car and my future driving plans, advising me on what needed to be done, what could wait, and how to combine service visits for both time and cost savings. You can't get that kind of service from a chain store service center. More

Talk about easy! I walked in wanting to trade my 2021 Atlas in for a 2024. I took it for a quick test drive and I knew this is the car I want!!! Stephanie was grea I walked in wanting to trade my 2021 Atlas in for a 2024. I took it for a quick test drive and I knew this is the car I want!!! Stephanie was great to work with and two and a half hours later I had a new car. Thank you Luther Brookdale Volkswagen!!! More

Excellent teamwork makes the experience here very smooth. They take care of all the details and follow up to be sure things are correct. They take care of all the details and follow up to be sure things are correct. More

Came in with no appointment with a dying battery. They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! They took me right in and did a thorough job with the OEM battery, computer reset, vehicle inspection and car wash! More