Luther Family Buick GMC

I like the sales person Karen. Had a recall to get I like the sales person Karen. Had a recall to get fixed, also changed the oil. Service department was good. Just hard sometimes coming from JAM I like the sales person Karen. Had a recall to get fixed, also changed the oil. Service department was good. Just hard sometimes coming from JAMESTOWN to get scheduled in. Maybe service needs to leave a few hrs a week to help out of town customers More

Vary helpful nice to work with even that he was busy he always came back to see if we were ok made sure the pu was clean and showed me all around it in side and out that’s very much Dave always came back to see if we were ok made sure the pu was clean and showed me all around it in side and out that’s very much Dave More

We were so impressed with Kevin and his team of workers. We had actually came from another dealership who charged us 500.00 and couldn’t tell us why the car didn’t start. Wish we would have came to you fir We had actually came from another dealership who charged us 500.00 and couldn’t tell us why the car didn’t start. Wish we would have came to you first. More

We weren't really looking for a new vehicle at this time but I like the look of the Encore. David was very helpful and very nice so we decided to come back a couple of months later and get a new vehicle. but I like the look of the Encore. David was very helpful and very nice so we decided to come back a couple of months later and get a new vehicle. More

Excellent customer service! Always put customers first! Would highly recommend Richard Medley! Excellent sales rep! Luther has always been excellent to work with after the sale of a car as well! Would highly recommend Richard Medley! Excellent sales rep! Luther has always been excellent to work with after the sale of a car as well! More

I have purchased multiple Vehicles from Todd Brown and his crew, we have always been treated great and this was no different. I love my new vehicle and I’ve shared there names with friends to buy more veh his crew, we have always been treated great and this was no different. I love my new vehicle and I’ve shared there names with friends to buy more vehicles from them. More

service dept. is great service dept. was on top of all my problems . sales dept. could use help! the service was very friendly and took very good care of me. thank you! service dept. was on top of all my problems . sales dept. could use help! the service was very friendly and took very good care of me. thank you! More

Very nice facility and professional staff. It was easy to get scheduled for warranty work and the job was done in a timely matter. I’d definitely recommend Luther over the competition! get scheduled for warranty work and the job was done in a timely matter. I’d definitely recommend Luther over the competition! More

Troy and Nevin made my first buying experience fast and easy! The customer service at Luther Family Buick GMC is excellent. Highly recommend this dealership! easy! The customer service at Luther Family Buick GMC is excellent. Highly recommend this dealership! More

Still looking for answers I have a steering issue where if you hit a bump just right it kicks into a horrifying wobble in the steering wheel. the first time it was a very rough I have a steering issue where if you hit a bump just right it kicks into a horrifying wobble in the steering wheel. the first time it was a very rough highway and started at about 45 mph. The other times where at interstate speed of 70-75 mph when I went across the bridge transition that seemed caused the wobble. You have to hit the breaks and try and get over to the side so it will stop wobbling. There is something in the system that is not correct. I left it for over a week and the did quite a bit of driving of it. I was told that all steering components are with in spec. Considering that the snow and ice that was on the running boards when I dropped it off was still there when I picked it up I find it hard to believe that it was ever inside long enough for them to have checked the steering components. I just got the there are no service bulletins so there is no issue. At some point it will happen on a slick road and end up in a wreck. More