Luther Family Buick GMC - Service Center

They were fast, friendly, and very courteous. I would recommend this service center to all my family and friends. recommend this service center to all my family and friends. More

Didn't think they would be able to get the car in for 2 weeks but they finished it the same day I brought it in! weeks but they finished it the same day I brought it in! More

They were ready when I arrived for my oil change. They also kept me informed about my battery replacement. also kept me informed about my battery replacement. More

Had few issues to address headlights, foglights, washer pump and tranny shutter. The first 3 didn’t bother me as much as tranny shutter. Tranny wasn’t addressed. I have couple hundred miles to drive to thi pump and tranny shutter. The first 3 didn’t bother me as much as tranny shutter. Tranny wasn’t addressed. I have couple hundred miles to drive to this dealer so I didn’t want to have to come back for trans unless they didn’t have parts or time. I am a mechanics son and have built many hot rods in my days so the tranny seemed much bigger issue to me. The closest dealer to me is Hanson’s in Grafton,ND. My calls there to service advisor have been extremely unimpressive. I had oil changes done there couple times and I had to sign a blank work order to get my truck and leave. I have no idea what they did. I will do my own oil changes from here on out. When I called Hanson’s in regard to above issues and asked if they are covered in my warranty advisor said well I don’t know. I asked can’t you look it up? Dead fish on other end of line didn’t answer. I won’t go back there. I like Luther and don’t have any bad to say about them. The advisor was knowledgable and I had confidence in them fixing things correctly and quickly. Only problem we had is my cell number changed since I purchased truck and they had the right cell number but it wasn’t on work order. The appointment time etc was sent to my phone the day I made it. So I know they had correct number to call me. The problem came in when they had finished with my truck and I wasn’t notified because they had wrong cell number on work order. This was corrected when I showed up because it was getting late in the day and snow storm was beginning. I drive home in white out conditions the hour I lost from miscommunication on cell number telling truck was ready, I would of escaped most of the bad whiteout conditions had I the extra hour+ head start. Luther is good dealership and I am glad I bought from them especially when I hear the horror stories from others dealers not covering issues that should be covered. Thank you Robin Tollefson Advisor for your knowledge and information. Thank you Luther GMC. Thank you for your time. JC More

My husband the night before did a leak test with soap and water and found a cracked rim on my suburban. I brought my vehicle in 3 times before they found it. I reported the leak the first time it was brought water and found a cracked rim on my suburban. I brought my vehicle in 3 times before they found it. I reported the leak the first time it was brought in. I have three small children with three drop offs in the morning while being a nurse. It takes a lot of planning and going out of my way to get my vehicle in to be serviced. Because my tire would not hold pressure I also was unable to travel over Christmas becuase I don’t have another vehicle that holds my entire family. Christmas was after the second trip in to have it looked at because it was not holding PSI in that tire. I bought my suburban at Luther so I thought it would be best to get it serviced there and it is near the hospital I work at. I will not be bringing my vehicle in or be buying a vehicle again from Luther due to the pain and money it caused us. More

This is the best dealership that I have dealt within in 50 years! We will never go anywhere else. The stand by their word is sales and service. 50 years! We will never go anywhere else. The stand by their word is sales and service. More

I got very Good Customer Service when I bought my Truck At Luther Buick Gmc. Sean McPhillips is a very Good Salesperson and all the other Staff at Luthers were Big Help. At Luther Buick Gmc. Sean McPhillips is a very Good Salesperson and all the other Staff at Luthers were Big Help. More

Robin was amazing! We had a death in the family and had to drive back to WI to get the kids for the funeral on Monday. Turbo blew. He was empathetic and his text communications was above and beyond! We ha to drive back to WI to get the kids for the funeral on Monday. Turbo blew. He was empathetic and his text communications was above and beyond! We had to plan around the car and he exceeded our expectations. To the point I was in tears. I offered a tip and he politely declined due to corporate policy. Integrity. Empathy. Customer-focus. More

Friendly staff, less than an hour wait, all possible services discussed, hot chocolate available while waiting. Oil change cost is a little outrageous these days, but it has to be done. services discussed, hot chocolate available while waiting. Oil change cost is a little outrageous these days, but it has to be done. More

I brought my leased car in for a check engine light. 4 days early. I also wanted my tired rotated and oil changed. Neither got done. This is not the 1st time they drop the ball. I asked to leave my car th days early. I also wanted my tired rotated and oil changed. Neither got done. This is not the 1st time they drop the ball. I asked to leave my car they said they had no appts for over a week. I'm not happy at all More