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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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June 17, 2021

All service personnel were friendly and helpful. I talked with check-in, parts manager, cashier and another employee for scheduling future appointment. Waiting area was clean and pleasant More

by bjordan834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 16, 2021

Had a problem with my Sierra tailgate. Stoped at Luther Family GMC, they were very professional even though they were busy. After taking a quick look they asked if I could leave the truck. Three hours late More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review, Steve! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 16, 2021

Rob got me checked in for an oil change and took care of two recalls on my truck. Very prompt service and I was in and out very quick. Highly recommend More

by brad.huber256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Luther Family Buick GMC responded

Brad, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 16, 2021

I had an appointment for 11:00 and they got me in earlier and also give me a loaner. Very friendly staff and very helpful. They go the extra mile. That's why I go back More

by deba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Luther Family Buick GMC responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 15, 2021

Car wouldn't start, so we had it towed to Luther. They replaced the battery, but apparently that wasn't the actual issue, because it wouldn't start again the next day. Took it to another auto shop and the More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robb Reierson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Luther Family Buick GMC responded

Matt, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jun 16, 2021 -

Matt responded

I had to pay about $60 to get the van towed to your location on Monday, June 7, because it wouldn't start. I would have just towed it to an auto shop, but I already had a scheduled appointment with you guys for that Friday to get a second key made and get some recall work done. You did have the key and recall work done by Wednesday, June 9, which I appreciated. But replacing the battery did not fix the problem of the van not starting. I was able to start the van at the dealership (with the new key), and drive it home. But the next morning, I tried starting it with the original key again and it would not start. At this time, I did not realize that there was anything wrong with either key, so I didn't try the new key at that time. I had to spend another $60 to tow it to an auto shop. I did not tow it back to your location, because the last time I scheduled service, I had to schedule it a week out because of how backed up you were, and I didn't want to wait that long this time. The auto shop found that the reason the van wasn't starting was because the security chip in the original key was not functioning properly, and I would need a new key. And that was the actual issue. So not only did I pay hundreds of dollars for a new battery that may not have been needed at this time, but I had to pay an additional $60 to tow the van a second time.

June 15, 2021

A wonderful car repair shop thank you all well pleased Paul was very good at keeping me informed about the progress of my truck very More

by ljnygaard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jun 22, 2021 -

ljnygaard responded

luther has my business all the time very friendly pricing is fair and customer service is good also . i had brakes put in. thank you jean

June 14, 2021

Is there any reason you have coffee for everyone and no pop, not everyone drinks coffee. The snacks are nice just hard to believe you can have three different coffees and no pop! More

by pwvan78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Luther Family Buick GMC responded

Thanks for the great rating! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 13, 2021

This was the 3rd time I was bringing in my car for the same issue. I dropped the car off and then got a call an hour later saying they couldn’t do anything as they will need to wait to get new parts to re More

by Mitch
Recommend Dealer
No
Employees Worked With
Paul McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Luther Family Buick GMC responded

Mitch, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 13, 2021

We’ve worked with Luther Buick Fargo for years They We’ve worked with Luther Buick Fargo for years They always go above what we’d expect We appreciate their professional Service and know we’ll be More

by donnarherlihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 11, 2021

I received excellent service as always! I set up the appointment online and was in and out with no trouble. Everyone was friendly and helpful. More

by RESTEMAYERJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Jun 15, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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