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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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April 14, 2021

I had a great time there. They forgot to stamp my oil change card. But i went back and she did. So everything worked out. More

by LUV2FRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Apr 19, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that was able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Apr 20, 2021 -

LUV2FRM responded

Thank you

April 14, 2021

Happy with my service Dept visit but disappointed in lack of a mask policy. All employees should be wearing masks and the public should be required as well even if it’s just to protect others. More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to provide us with this feedback. We are committed to the safety and satisfaction of our customers and appreciate you bringing this issue to our attention. I have addressed your comments with our team and I assure you we are working diligently to ensure the safety of all our employees and guests moving forward. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 13, 2021

We have had our vehicles serviced here MANY times. ALWAYS had great service. Dealt with Robin and Paul who are FANTASTIC at what they do !!! More

by brent.l
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Luther Family Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 11, 2021

Always organized, no long waits for oil change appointments and do not oversell. Been a customer for over 20 yrs and always satisfied at Luther. More

by rdpllung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 10, 2021

My thanks to Andrew and Robin. I came in for an oil change as I was about to head out on a trip. They advised me that my tires needed replacement so they squeezed me in the next day to get new tires in More

by sheetsallen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Luther Family Buick GMC responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 10, 2021

Great service. Brady and Robin always do a great job. I will continue to do business with Luther GMC because of them and the great service they provide. More

by nateD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Huebsch
Apr 14, 2021 -

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 09, 2021

Waste of my time for them to tell me they did nothing and just let vehicle sit in shop for two hours before I complained asking why something that should take 30 minutes was taking so long. More

by levi.b.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Tollefson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Luther Family Buick GMC responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 09, 2021

Very happy that there was a loaner car. But the advisor that was helping me was very vague about the whole process and about the time frame it would take to fix my vehicle. I also did not get information More

by roryskramstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Luther Family Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 09, 2021

Made an appointment for a minor recall ahead of time (and was in and out in no time at all). The recall was for the 3rd row seatbelt - but mine checked out fine! More

by GBAKKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Luther Family Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 09, 2021

Robin T. and his crew were very kind and courteous to me. Everything was neat and clean around the facility, and I appreciated the fact that staff were wearing their masks. Final charges for the work I had d More

by jaygrgr9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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