Luther Family Buick GMC - Service Center

Warranty work Fast service great service and lobby , called and got in the next morning , mechanics work fast and even washed my car and drove it back !!! Fast service great service and lobby , called and got in the next morning , mechanics work fast and even washed my car and drove it back !!! More

Still not fixed. I was in two separate times for my suspension riding hard and my driver side window air noise. Neither times were they fixed. The first time they said I was in two separate times for my suspension riding hard and my driver side window air noise. Neither times were they fixed. The first time they said the ride meets their standards. The second time I brought it in I had someone ride with and they agreed it rode bad. They replaced the two rear shocks and they said the shackles were not original so they would order those and I have not heard back from them. The wind noise was not looked at the second time because of time restraint. I am not impressed with the ride of my Denali, my 2010 ltz ride way better. I just want it fixed More

Great service- friendly and fast! Went for oil change and found out it was time to rotate tires and run diagnostics, etc. Everything was so easy- I drove right in went to the desk to c Went for oil change and found out it was time to rotate tires and run diagnostics, etc. Everything was so easy- I drove right in went to the desk to check in with Kevin. Then a courtesy car driver was ready and took me to work. They called in a couple of hours and my car was already done! The courtesy car came and took me back to the dealership to pay for my service and pick up my car. Everyone was very friendly and it all went seamlessly. More

Great experience My experience at Luther Family Buick was great. It was my first time getting service done here, everybody was so helpful in assisting me in where I ne My experience at Luther Family Buick was great. It was my first time getting service done here, everybody was so helpful in assisting me in where I needed to be and how the process worked. I usually hate bringing my car in to get fixed because of my lack of knowledge on vehicles. Robin explained to me in detail what was wrong with my vehicle using terms that I could understand. Thank you for making the process easy! More

Waitting for 2 hours for oil change I was there for two,hours for an oil change. That is not acceptable. Im not happy at all. Two hours for a oil change is unbelievable I was there for two,hours for an oil change. That is not acceptable. Im not happy at all. Two hours for a oil change is unbelievable More

Professional service Service desk staff professional, technicians do a great job Vehicle was clean and ready when promised, test message advising when ready to pickup. Service desk staff professional, technicians do a great job Vehicle was clean and ready when promised, test message advising when ready to pickup. Great Job to the staff of the service department More

Service was excellent - again - Kevin went above and beyond to accommodate! My car was cleaner when it came out than when it went in! Fantastic! was excellent - again - Kevin went above and beyond to accommodate! My car was cleaner when it came out than when it went in! Fantastic! More

Helpful with warranty, rental, and timely! The staff at Luther service are helpful, timely, friendly, and work hard to make the customer experience as good as it can be. I was provided a courte The staff at Luther service are helpful, timely, friendly, and work hard to make the customer experience as good as it can be. I was provided a courtesy ride, frequent communication about the status of my repair, and the warranty work was covered completely including a car rental. I can highly recommend this service department. More

Oil Change Don't assume that just because I'm a woman, that I won't ask questions about the service work done. A potential engine problem wasn't shared with me u Don't assume that just because I'm a woman, that I won't ask questions about the service work done. A potential engine problem wasn't shared with me until I started asking questions. Also, I had to request a copy of the vehicle inspection sheet for my records. Also, I would have been over charged, had I not reviewed the invoice. More

Always great customer service! Robb always takes great care of me and vehicle - super polite- explains things to my understanding! Great employee!! I have always have great service Robb always takes great care of me and vehicle - super polite- explains things to my understanding! Great employee!! I have always have great service from Luther either the service department or sales! More