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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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January 18, 2019

45000 mile service Service manager was great! Friendly, helpful and thorough. Robin was able to get the price down to a reason dollar amount and provided the quotes I as More

by Derekg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 18, 2019

Best EVER!!!!! Robb was our service advisor and he was phenomenal helping me out with my Sierra after I had issues as an out of towner for the Fargo Peewee hockey to More

by Mike S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Luther Family Buick GMC responded

Hello Mike and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Robb was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 17, 2019

Oil change and headlight installation. Great customer service and always making sure you are satisfied. The cleanliness of the dealership is always top notch. The staff is so friendly and t More

by turkanddonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the names of the service employees who worked on my car but they did an awesome job., Kari Sunderland
Jan 17, 2019 -

Luther Family Buick GMC responded

Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 17, 2019

Service of power steering Employees were very courteous and professional. Service was excellent.and very timely. Great place for servicing your car . I would highly recommend More

by Bobbi@1533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Ellefson
January 17, 2019

Service at Fargo’s Luther Went in to have a live, oil and filter done on my car. It was crazy busy but I got to speak to someone in a few moments. Left car and about 1 1/2 ho More

by nap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Luther Family Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 16, 2019

Fast and great service Great communication and follow up. Work was completed quickly and at a reasonable price. I would recommend this service department to others. Great More

by lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Luther Family Buick GMC responded

Hi Lori! Thank you so much for giving us the opportunity to earn your business. We will certainly pass the kind words along to Luther. Please let us know if we can do anything further to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2019

Oil change Service techs were helpful and curteous. Answered my questions about the protective shield on my car and noted for next oil change. Would recommend t More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that our staff were helpful and courteous during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2019

Very pleasurable This is the first visit to the service department. We have not had this vehicle very long. We thought we had an issue with the heater. But they went a More

by Jim and Marcie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carrier
Jan 16, 2019 -

Luther Family Buick GMC responded

Jim and Marcie, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 13, 2019

Service excellence! It was easy to make the appt, service department staff are very personable, explanation of the car's problem explained clearly, I was offered transpor More

by Envision Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reception at the service desk at check out.
Jan 15, 2019 -

Luther Family Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 13, 2019

Oil change The oil change and mechanics check was only bought 30 - 35 minutes compared to a hour!! Which they said it would take!!Great job! Time was great and o More

by djb1603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Blatchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Luther Family Buick GMC responded

Thanks for your positive review. We do our best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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