Luther Family Buick GMC - Service Center

Oil change without appointment was expedited to less than one hour waiting time. I was fearful of a 3 hour wait. Appreciate the help that day. without appointment was expedited to less than one hour waiting time. I was fearful of a 3 hour wait. Appreciate the help that day. More

Poor customer service/judgement from Service manager I spent a good part of a Saturday shopping for tires on 2 cars. I spoke to parts person Jim who was very helpful. I found some tires I liked as well a I spent a good part of a Saturday shopping for tires on 2 cars. I spoke to parts person Jim who was very helpful. I found some tires I liked as well as price at a competitor.. He said they would price match and I’d still qualify for Bridgestone and Luther rebate. I did verify price out the door several times as well as rebates, I was told yes everything is good to go. Tires got installed and the price wasn’t as expected for both vehicles, I had to argue to with service manager and when it was all said and done he refused to give me $200 in Luther rebates. It was ridiculous how long it took to as he kept coming back with offers other then what I was told. Needless to say I’m done doing business with Luther, for $200 the service manger will lose a customer who trades vehicles about every 2 to 3 years and almost always I buy an SUV. Jim and Robin were good to work with I believe Tim never came out of his office to talk to me! More

BIG MONEY Working for over 30 years in complex vehicle service, it it’s quite disappointing the automotive repairs have escalated to the current level. $1500 fo Working for over 30 years in complex vehicle service, it it’s quite disappointing the automotive repairs have escalated to the current level. $1500 for a $250 alternator and $170 battery install? So I have to presume the overhead and margins are huge. I’d appreciate less glitz on a facility and better repair pricing. “Less show, more go”. I fully comprehend the process of “standard pricing” whereby an average duration is determined from which to apply the labor rate. Don’t agree with it but I understand it. It hides the low performing labor base as a general rule. But......we the consumer are trapped by the high technology incorporated in modern vehicles. With computer control and data recording today’s mechanics should spend less time in diagnostic and with the application of Six Sigma, the standardized repair has no search time for tools and vehicle designs are far better considerate of maintenance processes. In my case I asked about repairing the alternator to which came the response “no one repairs alternators”. Wrong answer. Dealerships now employ the R&R principal......sad. Regards, More

Great staff , good service Came in for scheduled maintenance oil change and tire rotation good job they. Also did the checklist and found the vehicle to be in good condition. Came in for scheduled maintenance oil change and tire rotation good job they. Also did the checklist and found the vehicle to be in good condition. More

Great peoole Friendly people to work with. Professional attitudes, everyone goes the extra mile to keep customers coming back with smiles. I will buy many more veh Friendly people to work with. Professional attitudes, everyone goes the extra mile to keep customers coming back with smiles. I will buy many more vehicles and visit the service drive. More

Service advisor Rob Reierson is a great service advisor to work with. He is top notch. I hope you treat him well. He informs a person in a very professional manner. Rob Reierson is a great service advisor to work with. He is top notch. I hope you treat him well. He informs a person in a very professional manner. More

All my service work is done at Luther. They are reliable an From Sales to Service, Luther personnel are there to help whenever we need it. We are able to bring our vehicles in and we know their professional e From Sales to Service, Luther personnel are there to help whenever we need it. We are able to bring our vehicles in and we know their professional employees will service our vehicles with top grade care. More

Not the best day I purchased my vehicle from Luther and have had all of my service done there with no problems. Yesterday, I had my oil changed and tires rotated. I h I purchased my vehicle from Luther and have had all of my service done there with no problems. Yesterday, I had my oil changed and tires rotated. I had to return my vehicle to Luther because the wheels were really vibrating after the rotation and the oil indicator showed the oil was at 25%. ( the gauge was not reset). I once again drove about 20 miles when the Engine Light started flashing. I called and will have to bring my vehicle in again when the roads improve. The service person I called and worked with assured me he will help to get this resolved. More

Great turnaround Scheduled oil change and 15,000 mile service on line Got confirmation of reservation. Techs were ready and service advisor got me signed in promptly Scheduled oil change and 15,000 mile service on line Got confirmation of reservation. Techs were ready and service advisor got me signed in promptly. Customer lounge wait was less than expected and I had a freshly washed vehicle when I left. Great service organization. More

Very helpful. I came in with out appointment with another flat tire. I knew it was time to get new tires and oil change. Kevin was able to fit me and get it don I came in with out appointment with another flat tire. I knew it was time to get new tires and oil change. Kevin was able to fit me and get it done so I didn't have to come back and still got to my dentist appointment. I had two very nice drivers to take me home and pick me up Thanks again to Luther family. More