Luther Family Ford

Todd the manager worked with us on our trade and was very fair. Jamie our sales agent was extremely nice and accommodating. Overall real good experience. fair. Jamie our sales agent was extremely nice and accommodating. Overall real good experience. More

Overall, this car dealership does not know what customer service is. About 2 months ago I had applied for financing for a Ranger that was in stock. I was approved and the only thing left to do was for me se service is. About 2 months ago I had applied for financing for a Ranger that was in stock. I was approved and the only thing left to do was for me setup an appointment. This was all on a Friday night. By Saturday, I had not received any call from the dealership and so I called them in the afternoon. I was then informed that the car had been sold in the morning. Why was I not given priority when I had already been approved and had received an email congratulating me for my purchase? However, I decided to give them another chance and went in to order a Ranger. The salesman had no personality and I had to sell myself on the truck. I put a $500 deposit down and waited for the truck to arrive. After the 8/9 weeks I called to check the status of the truck and was told it would be another month. I decided to cancel and was told I would be getting my deposit back in the mail. I received a follow-up call that based on the build of the truck and not being something they would order that they would not be returning my deposit. I argued that they were still going to sell the truck and that nothing I signed said my deposit was non-refundable. I was told the GM would be giving me a call. I received a call from someone else telling me that they weren't giving me back my deposit. I explained the previous events that upset me and the employee then offered to talk to the GM on letting me use my deposit for an F-150. I agreed to come in talk to someone else on that possibility and I was assigned a new sales rep. The new rep called and was great. However, the next day I called and didn't hear back for close to 2 hours. I decided to go in anyway and when I arrived he was busy and had no clue who I was either way, another fail. The receptionist was very nice and found another rep. He was great, but overall the F-150 is not for me. So now I am out $500 and can say I will never buy from a Luther dealership anywhere. Better off going down to the cities or someone else in town. More

I feel that Dave and the finance manager did a great job. I believe that I got a good price on my trade of my Ford F-150. I also feel that I got a good price on my Jeep Cherokee. I would recommend Luther Fam I believe that I got a good price on my trade of my Ford F-150. I also feel that I got a good price on my Jeep Cherokee. I would recommend Luther Family to anyone of my friends looking to buy a new or used vehicle. More

Making an appointment online was very easy and they would respond very quickly! everyone was very welcoming coming in the store and while we sat there waiting to see if I got approved, salespeople would come respond very quickly! everyone was very welcoming coming in the store and while we sat there waiting to see if I got approved, salespeople would come and ask if I need anything to drink and would make conversation with my mom and I. More

Good to work with. Very professional! Always enjoy working with Tim Z. Have purchased several cars thru Tim and will continue to do so. Thanks Tim! working with Tim Z. Have purchased several cars thru Tim and will continue to do so. Thanks Tim! More

Steve and the service guys at Luther are amazing! Always going above and beyond to make sure that my car is in great running condition! going above and beyond to make sure that my car is in great running condition! More

They were all friendly and completely helpful. They made purchasing a vehicle a great experience. I'll be back in the future and recommending this to family and friends! purchasing a vehicle a great experience. I'll be back in the future and recommending this to family and friends! More

Very efficient. That’s what I like about getting it done a Luther’s. The staff is very helpful at answering questions to your needs. a Luther’s. The staff is very helpful at answering questions to your needs. More

The sales person, Roger, made me feel comfortable, which made the purchasing process easy. He was professional and has a welcome personality. Most importantly, he was knowledgeable and knew how to answer my made the purchasing process easy. He was professional and has a welcome personality. Most importantly, he was knowledgeable and knew how to answer my questions without hesitation. More

Steve did a great job helping me find the right tires. The guys in the shop put the spare tire away and everything back together. The guys in the shop put the spare tire away and everything back together. More