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Luther Family Ford
Fargo, ND
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,100 reviews
May 06, 2023
Well prepared in advance of our arrival. Greeted us with a pleasant smile. Very respectful of our time. Professional in all aspects of the sale and trade in. Greeted us with a pleasant smile. Very respectful of our time. Professional in all aspects of the sale and trade in. More
by J.m.barthel@outlook.com
Verified CustomerEmployees Worked With
Hi
May 06, 2023
The person who told me my car was done must not have known that not both break light abs turning signal bulbs, as I’d requested, had not been replaced. I paid and drove away, but soon realized the t known that not both break light abs turning signal bulbs, as I’d requested, had not been replaced. I paid and drove away, but soon realized the turn signal was still not working. I brought my car back the next when I had time and asked why only one bulb had been replaced. On the sheet, I had only paid for the break light bulb, but there was nothing to indicate why the other bulb was not also replaced. The manager came out to explain that the turn signal bulb wouldn’t work even after they replaced it and I needed to get an appointment to fix a possible wiring problem. Which I am fine with and I called and booked an appointment, just wish I had been told the situation right away. The manager was very helpful and seemed worried I would be upset. I’m not mistakes happen, but in the future, it would be a good idea to put on the paperwork at least what had been done or tried and why the original request wasn’t completed as asked. That way the person letting us know our car is done can give us a heads up. More
by besidesearth
Employees Worked With
I do not remember her name, but she was very sweet.
May 06, 2023
One of the reasons I chose Luther was to get a good look over everything inspection and it appears the things most important to me-as I have a great warranty we’re not even looked at. Very disappointing. over everything inspection and it appears the things most important to me-as I have a great warranty we’re not even looked at. Very disappointing. More
by sda111579
Employees Worked With
May 05, 2023
Completed my service faster than anticipated. Easy online pay so all I had to do was get the keys at pickup. Easy online pay so all I had to do was get the keys at pickup. More
by Aaron vold
Employees Worked With
May 04, 2023
My tires didn't fill my tires with hair are adjusted at didn't reset my oil light when I asked them to reset it they told me. Go home and youtubenot very professional didn't reset my oil light when I asked them to reset it they told me. Go home and youtubenot very professional More
by bekesmossa23
Employees Worked With
May 04, 2023
The Salesman was very friendly and knowledgeable. They gave the trade-in the Kelly blue range. They gave the trade-in the Kelly blue range. More
by SBRATLIE
May 03, 2023
Easy online booking for appointment. Great follow up with texts. Prompt pick up and delivery. Service work great! Great follow up with texts. Prompt pick up and delivery. Service work great! More
by CAARENDS
May 03, 2023
Attentive and great service. Would highly recommend. It would be nice to able to order ford accessories. However supply chain is an issue. Would highly recommend. It would be nice to able to order ford accessories. However supply chain is an issue. More
by ELLY0
Employees Worked With
Ashford Swenson
May 03, 2023
Tim did a great job helping us through the car purchasing process. He answered all our questions and was friendly despite our endless questions. Ethan did a great job as well with closing paperwork. Top notc process. He answered all our questions and was friendly despite our endless questions. Ethan did a great job as well with closing paperwork. Top notch! More
by joelthomsen
