Luther Family Ford

Service Advisor was very friendly and answered all questions promptly. Service work was completed relatively quick. Customer Service was absolutely top-notch. questions promptly. Service work was completed relatively quick. Customer Service was absolutely top-notch. More

Start to finish everything was smooth. Any questions I had, my salesman had the answer for and he walked me thru the whole trade in process very clearly. Any questions I had, my salesman had the answer for and he walked me thru the whole trade in process very clearly. More

Buying went fast needed 2 trucks our salesmen was great. Trade-in process also went very smooth. Trade-in process also went very smooth. More

I informed Service Dept that I had an extended warranty which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was in which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was informed that I owed $100.00 deductible. I was not aware that I had a deductible. I had not used my extended warranty in the 5+ years that I have owned it and therefore, I did not recall that a deductible was in place. I think that this should have been communicated to me-(a reminder). There were plenty of opportunities to do so via texting when warranty was being verified. Rather, I am informed via invoice attached to a text requesting payment upon picking up my car. Needless to say, I was not happy about this poor customer service. I would have had the work done. That is not the point. In my mind-"Warranty" means full coverage and no worries. In regard to whether I would "recommend" this service center- I guess I would as the service to my car was good-but as I explained the customer needs improvement as I outlined More

The service personnel were very attentive and helpful. They made sure they captured the details of what needed to be done at the time of making the appointment and confirm any other particular items the d They made sure they captured the details of what needed to be done at the time of making the appointment and confirm any other particular items the day of the appointment. The vehicle was done in a timely manner and all issues were addressed. This is the kind of service I remember receiving when I purchased my last vehicle there. Thank you for the excellent service! More

Tim Z was very helpful and went the extra mile to meet our strange request. our strange request. More

Easy scheduling on the phone and check in in person, service was completed ahead of schedule service was completed ahead of schedule More

I requested an oil change, air filter, fuel filter. I have a 2022 GMC so I provided all AC delco parts needed. Also requested a new set of wheels and tires to be swapped out instead of doing a rotate. I have a 2022 GMC so I provided all AC delco parts needed. Also requested a new set of wheels and tires to be swapped out instead of doing a rotate. The fuel filter was not completed and the tpms sensors were not programmed and nothing was said about items not being completed. I found the fuel filter rolling in the backseat leaving the dealership and later that evening a service tire system light illuminated on the cluster. Not too impressed after trying Luther a second time. The first time I was astonished that I was told it’s going to be awhile because we are waiting on parts which made me walk over the Luther GMC to get them myself to speed the process up all while 4-5 people standing around my pickup with the hood open. Not too impressed for a quick lube service More

The service dept. Checked my vehicle and repaired the items in question. Good job well done! Checked my vehicle and repaired the items in question. Good job well done! More

Good dealership, upfront pricing, easy to work with. Would use again if needed, thank you Would use again if needed, thank you More