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Luther Family Ford

Fargo, ND

Overview
Employees
Reviews
Vehicles
4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

January 08, 2023

Steve Fischer consistently makes my experience excellent! He makes the entire process easy and communicates promptly. Credit to him and his team for always making me feel important. More

by STEVE@MARSRESTAURANTGROUP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2023

Service was good and it was a quick turnaround. The clerk was very helpful when paying as well. More

by mikekjellerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
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January 07, 2023

Alway get great customer service at Luther ford, never had a bad experience. Alway top notch! More

by Msavvy61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2023

I had a lot of issues because I ordered accessories online and booked the install online but apparently your online stuff is not very aligned with your service shop. Billing also was a problem as I pa More

by BK1A
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne and some new gal
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January 07, 2023

The dealership has always been great with their service and prices. They got the car in and out promptly and got me on my way More

by LKD49US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2023

I do not know what to say everything was fine I do not know what else to say More

by ljnielsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know
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January 06, 2023

Work completed earlier than promised. Kept informed of all stages of work, notified promptly when completed. More

by muhl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2023

Friendly staff, do a good job. Make sure to ask if you would like a service done if wasn’t originally a part of the plan. More

by Cpitcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Theige
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2023

The main issue I took the car for servicing for wasn’t fixed. Wasn’t very impressed More

by adeyemi_adeoye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bendickson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Luther Family Ford responded

Good Afternoon, It appears you came in for an oil change, a tire rotation, and diagnosis for along with a drivability concern. It appears you declined all repairs so we were unable to repair the vehicle. If there is something additional I should be aware of in regard to this situation please let me know.

Jan 06, 2023 -

adeyemi_adeoye responded

I complained that the car was have severe surges when coming to a stop or when idling. Oil change, tire rotations and call back fixes were secondary to me. I was told it was an air flow sensor. Then that was fixed and it wasn’t the airflow sensor that was causing the surge. Now it’s something else and I’m sorry I couldn’t fix your car today. Disappointing given that I was fixing the car so I could have it shipped to Texas

Jan 06, 2023 -

Luther Family Ford responded

I do see initial diagnosis lead to a faulty mass air flow sensor which did not resolve the concern, additional diagnosis lead to a faulty egr valve which is obsolete through Ford. The nearest EGR valve was located the next day but would need to ship from Iowa. I apologize but you were not charged for anything but standard diagnosis. We can not control parts obsolescence or local availability.

January 06, 2023

The repair of the rattle was fixed with epoxy instead of replacing what was broken. Also now I get an oil drip on my garage floor from a poor oil change. More

by joseph.haj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Luther Family Ford responded

Repairs are performed at the direction of the manufacturer, headliner bracket is attached with epoxy from the factory so that is the proper way to reattach the bracket. I would like to revisit the oil change, and I hope you have reached out to speak with your advisor about your concerns.

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