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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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May 21, 2022

They are very friendly and cooperative their technicians are very well trained and do what ever necessary to fix the concern More

by garyspeich7578
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Luther Family Ford responded

Thank you! They have a difficult and challenging job but are always trying their best.

May 19, 2022

They do a very good on all service I have done at Luther Ford and are very professional about it More

by JJPRITCH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Raymond
Jun 02, 2022 -

Luther Family Ford responded

Thank you!

May 19, 2022

Luther Ford does a great job in the service dept and also in the sales dept. The people in the dealership are what make the difference because they are friendly and caring and are regular kind of folks that More

by DONR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shari LeNoue
Jun 02, 2022 -

Luther Family Ford responded

Thank you so much!

May 18, 2022

The visit was great. The price was fair. I always try to call a couple of days ahead to get in. More

by ARANDAL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Luther Family Ford responded

Thank you!

Jun 02, 2022 -

ARANDAL2 responded

The visit was great. The price was fair.

May 18, 2022

I drive from Wahpeton which has a Ford dealership to go to Luther Ford. Professional, reliable and truthful. Worth the 54 miles even for an oil change. More

by SPENCE_HD28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
Jun 02, 2022 -

Luther Family Ford responded

Thanks for choosing us to service your vehicle!

May 18, 2022

Everyone was very friendly and the inside of the building was very clean and organized. Easy access from service to the cashier and lounge. Thank you for the great job. More

by todd.richter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Luther Family Ford responded

Thanks Todd!

May 17, 2022

Have had mostly good experiences. Scheduled an oil change, after oil change was leading oil. I took a trip out of town. When I was able to get under the truck. I found the oil filter More

by jmagnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 17, 2022 -

Luther Family Ford responded

I do apologize for your service experience and I would agree that we let you down. I was very concerned when you contacted me while traveling. Your time, your vehicle, your safety while traveling, and your trust are all important to me. While I can’t undo the situation I would hope that you would agree I have attempted to rectify the situation both by trying to revisit the oil change at your convenience and by offering you either a refund in full for your oil change or a complimentary next service. Please reach out if there is anything else that we can help with.

May 17, 2022 -

jmagnell responded

Yes, Jennifer has been great to work with. Once she understood the situation she and Luther have been very accommodating. I can understand the doubt initially. I think any one who gets these calls has to question and validate. Jennifer has mailed me a voucher and parts that was missing. Trust can always be earned back, I have no doubt they can earn it back. Everyone makes mistakes, just glad it was not major. It is not what happens it is how companies and people respond, the response has been good and expect to continue my partnership with Luther.

May 17, 2022

Steve Fisher does an excellent job of customer service! Made me feel more than just a number! Genuinely concerned, very honest about me and my vehicle and getting all I needed done with no “up sell” of ser More

by dneitzke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson, Justin Raymond
Jun 02, 2022 -

Luther Family Ford responded

Thank you! Steve does a great job!

May 16, 2022

Great staff. They’re always friendly and professional. I also appreciate the free coffee and soda! More

by jasper.ricarte87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Luther Family Ford responded

Thanks! Stop in anytime!

May 15, 2022

Quick and easy. Staff was friendly and explained everything they went did. They did a great job More

by JEFFDICKHAUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who was working
Jun 02, 2022 -

Luther Family Ford responded

Thank you!

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