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2,825 Reviews of Luther Family Ford - Service Center
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January 26, 2022
Took less time then they thought! I was in and out in half an hour! half an hour! More
by janeherian
Verified CustomerEmployees Worked With
January 23, 2022
It was a great experience. Helpful staff, and great customer service. Helped in a timely manner customer service. Helped in a timely manner More
by janitsch1
January 23, 2022
Very pleased. People were very nice. Timing was perfect. Cleaned my vehicle. Id go back. Cleaned my vehicle. Id go back. More
by SASRIVER61
Employees Worked With
Other Employees :
Travis Dickinson, Justin Raymond
January 22, 2022
I had 2 recalls on my vehicle and they were able to get me in right away with excellent service me in right away with excellent service More
by LCHAGRS
January 22, 2022
I went in for the quick lube at 830, they drained my oil and didn't have the filter. They took me home around 10 and fortunately we have an extra car so I could make it to work. Then I call the shuttle arou and didn't have the filter. They took me home around 10 and fortunately we have an extra car so I could make it to work. Then I call the shuttle around 3 and get a call from the dealership that it was done. I figured it was done hours ago and that's why I made the call for the shuttle. They said the parts guy forgot to order my filter, after 5 hours! I dunno, I love taking my cars to Ford but maybe not this Ford. We also always have issues with our truck after being serviced here granted not all things are their fault as some items were manufacturer defects but it's getting to be where we can count on something wrong happening when we take our cars in at Ford in Fargo. It's a bummer. And the back desk lady isn't the sweetest. I do have to complement the shuttle lady, Terri! She was so kind, funny, and it was an actual joy riding with her a few times yesterday! More
by Paigentay
Employees Worked With
Other Employees :
The employees were nice I just didnt get their names. I did talk with Steve though and he was so funny and a pleasure to talk with
January 22, 2022
They competent and efficient. I do business there because I am satisfied. Thank you very much. I am satisfied. Thank you very much. More
by CJLUEBKE
January 20, 2022
We will NEVER bring our vehicles here to be fixed again! They do not stand by their work. Had major work done & now the same issue is happening within 20,000 miles. Poor warranty: unlimited miles, but a 2 y They do not stand by their work. Had major work done & now the same issue is happening within 20,000 miles. Poor warranty: unlimited miles, but a 2 year cap? Not acceptable when the mileage was so low, plus they are three weeks out to even do a diagnostic. Only putting a star because it's required - would not give them a single star after this experience. More
by DA3Kfamily
January 20, 2022
My experience with Ryan was very poor. When I was speaking to him he tried to interrupt me multiple times and then when I told him let me finish he rolled his eyes like he was bored listening my conc speaking to him he tried to interrupt me multiple times and then when I told him let me finish he rolled his eyes like he was bored listening my concerns. I would give him one star, however additional star is to me liking Luther Family Ford in Fargo in general. Bought many vehicles there and my experience with sales team was always good. More
by NED1
Employees Worked With
