Luther Kia of Inver Grove

The service is always great at Luther. My service appointment was less time than expected. Everyone is always so friendly and keeps me in the loop on what is being done and the process. I totally tru appointment was less time than expected. Everyone is always so friendly and keeps me in the loop on what is being done and the process. I totally trust the service and wouldn't go anywhere else. More

Not much to say other than I got in and out in the time promised. I'll keep coming back, but hopefully only for regular maintenance. I love my Telluride.... promised. I'll keep coming back, but hopefully only for regular maintenance. I love my Telluride.... More

A big Thanks and a few criticisms To: Kia of Inver Grove My wife and I were not intending to buy a vehicle last Thursday, but things came together beautifully and several hours la To: Kia of Inver Grove My wife and I were not intending to buy a vehicle last Thursday, but things came together beautifully and several hours later we left your car lot in a 2016 Sedona which only has 30,000 miles on it. The major reasons for our purchase were the pristine condition of the van, and the professional manner and friendly, no pressure attitude of Joe Ray, our salesman. Joe made car buying a pleasurable experience. In addition, Ryan In finance was well prepared and personable, patiently answering all our questions. That said,, I would like to point out a few shortcomings of our experience. 1. According to the original,sticker’s description of our Sedona, it should include a $50 cargo bag, but that is missing 2. We were told that our vehicle had so little gas during the test drive that I was not to venture more than a couple miles from the car lot. Then, although we were led to understand that the car would have a full tank when purchased, it was barely over half filled when we completed the sale and drove away. 3. We received only one fob and were told that another should be sent out in a month or so. This seems like an avoidable inconvenience, especially after we just signed and handed over a check for more than $28,000! 4. After being told and accepting that the “Luther way” was to offer one fair and final upfront price, we were surprised to learn, just as the final contract was being drawn up, that there was to be an additional $299 charge for the PULSE technology. We are totally okay with the new technolog, but not pleased that we weren’t alerted ahead of time to this significant extra charge. I mention these issues primarily to raise your awareness. Individually they are relatively minor, but as a whole they indicate lack of attention to detail, especially given that they’re all preventable and easily rectified. Again, our overall experience was nevertheless very good and we look forward to our upcoming years as customers of your Kia dealership. Best regards, Randy Roberts More

Great service when my transmission was acting funny. They ran diagnostics and kept me in the loop during the entire process. Makes me feel good about brining my car back for future services. ran diagnostics and kept me in the loop during the entire process. Makes me feel good about brining my car back for future services. More

We keep coming back to this dealership for the last 20 years. The staff is friendly, informed and helpful and we’ve always been satisfied with our experience. years. The staff is friendly, informed and helpful and we’ve always been satisfied with our experience. More

The service experience was stellar again. Just like last month when I had a different car in for routine maintenance. I got there on time. I did not wait more than a few seconds Ken verified what my appoint month when I had a different car in for routine maintenance. I got there on time. I did not wait more than a few seconds Ken verified what my appointment was for and told me when it will be ready. It was a comfortable and safe place to wait and finished on time. More

Excellent, prompt and professional service. Texted with questions and recommendations and returned in very timely manner, quick and easy drop off and pickup, online scheduling helpful. questions and recommendations and returned in very timely manner, quick and easy drop off and pickup, online scheduling helpful. More

Excellent Experience Very informative and helpful. Because I didn't have a vehicle or ride to the dealership, they even had a staff member come DT to pick me up. Very informative and helpful. Because I didn't have a vehicle or ride to the dealership, they even had a staff member come DT to pick me up. More

The absolute worst dealership I have ever encountered I would never bring any vehicle back to them to fix the maintain or anything the worst every would never bring any vehicle back to them to fix the maintain or anything the worst every More

2017 Rogue Sport My first visit for this vehicle. This is my 5th vehicle purchased at Luther Nissan Kia and always very pleased with the staff in the Service Departmen My first visit for this vehicle. This is my 5th vehicle purchased at Luther Nissan Kia and always very pleased with the staff in the Service Department. Mike, Meghan and Kathy are the always very helpful. The very best!! More