Maita Toyota of Sacramento

25 + min wait to check in vehicle with an appt on a Thurs morning at 10 am. From arriving at dealership to check in car, lasted 45 min. Pick up/delivery was reasonable. Thurs morning at 10 am. From arriving at dealership to check in car, lasted 45 min. Pick up/delivery was reasonable. More

Every staff was very polite, knowledgeable and made everything easy. I have really never had a bad experience there at Maita Toyota of Sacramento. Thank you. everything easy. I have really never had a bad experience there at Maita Toyota of Sacramento. Thank you. More

I took my 2018 Toyota Rav 4 and it seemed to me the service advisor doesn’t understand what is ware&tare and heating up of brakes. Initially they said all was normal after they checked it up but I had service advisor doesn’t understand what is ware&tare and heating up of brakes. Initially they said all was normal after they checked it up but I had to find the defect for them. They charged me for checking and later when I rapiers my vehicle it seemed they they didn’t even opened it up. I understand ware & take not covered however heating up should had been investigated under warranty and repaired accordingly. Extended warrantee bought by me from Toyota a waste of money. More

Replaced our Highlander with a new 2018 Rav4 from this dealer, serviced there every 6-months. noticed an oil leak coming from the filter housing today. The last service the tech left out the o-rings and o dealer, serviced there every 6-months. noticed an oil leak coming from the filter housing today. The last service the tech left out the o-rings and over tightened the housing (probably to stop the leakage). Called the service department, receptionist forwarded my concern to the service writer (said he would call me back) she also said I didn't have an appointment so they wouldn't repair it this day. Well no return call and no one there seems to care, so I go to my local Toyota dealer and buy a filter, housing and oil and repair it myself. Customer service is dead here, they only care about sales and profit. Stay away and buy elsewhere after researching reviews for the dealer. I will sell this Rav4 and buy a non-Toyota vehicle. We could have been stranded in the middle of no-where with a blown motor, our extended warranty would have been useless..Very Sad what they have become More

The staff is incredibly friendly, customer-oriented, and professional - and they perform quality work. This is the standard for customer service! I wouldn't choose to go anywhere else. professional - and they perform quality work. This is the standard for customer service! I wouldn't choose to go anywhere else. More

First time needing a repair on my truck, I found all the staff very helpful, courteous and professional. Everyone was masked up which I appreciated. staff very helpful, courteous and professional. Everyone was masked up which I appreciated. More

The main problem I went for was not addressed but they up sold me on 2 other things and tried for a 3rd. They said it would take about an hour so I waited,, after 2.5 hours of waiting,, I called for a ride. sold me on 2 other things and tried for a 3rd. They said it would take about an hour so I waited,, after 2.5 hours of waiting,, I called for a ride. When u brought it up,, they said sorry,, we close at 5. Bring it back tomorrow if you have time. Actually no, I don’t have time, I have to work. I can’t spend every day there… More

Best service yet! Thanks for not a long wait time! Nathan was very good in customer service. See a great change here and will continue to get my car serviced there. was very good in customer service. See a great change here and will continue to get my car serviced there. More

I received very friendly and attentive service. I needed 3 new tires and the service manager included a 4th for no extra charge as it was part of a package deal. That was a wonderful surprise and generous a 3 new tires and the service manager included a 4th for no extra charge as it was part of a package deal. That was a wonderful surprise and generous addition to my service that day. More

Got my battery tested and it failed so I got a new battery. I complained about the remote when I came in. When I got home. The remote still didn’t work. I’m using the spare remote, cursing Maita when battery. I complained about the remote when I came in. When I got home. The remote still didn’t work. I’m using the spare remote, cursing Maita when I still can’t get into the vehicle. Yes, I have a new 7 year battery, but I still can’t get into the car to turn it on. More