Maita Toyota of Sacramento

Thank you so much! For getting me in and out . I didn't have an appointment and was in a hurry. Was done within 45 min.so grateful For getting me in and out . I didn't have an appointment and was in a hurry. Was done within 45 min.so grateful More

Predator Sales and an Incompetent Service Department. I have been in the mechanic service industry for almost 10 years now. Although I may be young, I am not an idiot. I was treated as such from the momen I have been in the mechanic service industry for almost 10 years now. Although I may be young, I am not an idiot. I was treated as such from the moment that I walked in the door. I sent an online application in for the exact car that i wanted. I received a call stating that i had been approved and should come into the showroom. Upon entering they tried to run me in circles and make me test drive that i was very adamant in the fact that i did not like any of these cars and knew which one from their inventory i was interested in. finally after 2 days and 8 hours of wasted time i had the keys to the car that i wanted. Then i started getting harassed from the salesman, Pedro, saying that i needed to get them my car insurance ASAP, even though i had already talked to the bank i was financing through and knew that i had plenty of time to get them the information needed. It came to light that Pedro had lied to me and only given me a week long temporary insurance, when i was promised 30 days. Pedro was harassing me to cover his own a**. Then, after just over two weeks of having the vehicle in my possession, the check engine light came on and the vehicle broke down on me. I was told to take it directly to the service department. I was once again sent in circles saying i needed approval, then that i need an appointment, then to just bring it in again. After my car had been checked in the service writers and managers decided to dodge my calls and not give me a straight answer. They continuously denied me a loaner vehicle, even though i made it apparent that their lack of ability was causing me to walk to and from work. I finally received a call saying my car was repaired and ready for pickup but they couldn't give me any causal parts or reason for my car breaking down, they also didnt have any proof of the repairs being done. The service manager, Marlon, did not have any information on my vehicle and said he would have to talk to the mechanic. I am a service writer myself and that is not how customer relations or business should be handled. I am still at this moment out of a vehicle and irate. I will make sure that no one i know is unfortunate enough to deal with this dealership. Horrible customer service, horrible sales department, and horrible service team. More

Great experience! The team at Maita Toyota is great and very professional to work with. I left feeling that I got the best deal. It was a low pressure transaction. The team at Maita Toyota is great and very professional to work with. I left feeling that I got the best deal. It was a low pressure transaction. More

Superior customer service The customer service was the best ever! Everyone was exceptional and did so much to make our experience so positive and pleasant. I actually ENJOYED b The customer service was the best ever! Everyone was exceptional and did so much to make our experience so positive and pleasant. I actually ENJOYED buying a car! I can see why my sister, Roxann Olsson has been a 30 year customer! I will be a lifer as well! More

A good experience repeated. This is my first Hybrid but my 3rd Rav 4 and my second buying experience form Maita. There were times when I was receiving more "follow up calls" to m This is my first Hybrid but my 3rd Rav 4 and my second buying experience form Maita. There were times when I was receiving more "follow up calls" to my first visit but everyone was courteous. My Salesperson, Ben< and the young woman that helped me with the electronics of the car were helpful , personable and professional. I am not related to anyone at the dealer ship and I DO NOT WANT my information shared . More

GREAT CUSTOMER SERVICE THIS IS MY 3RD TIME I GOT A VEHICLE FROM TOYOTA AND ALWAYS THE CUSTOMER SERVICES ITS BEEN GREAT AS WELL THE VEHICLES AND CLEAN. THIS IS MY 3RD TIME I GOT A VEHICLE FROM TOYOTA AND ALWAYS THE CUSTOMER SERVICES ITS BEEN GREAT AS WELL THE VEHICLES AND CLEAN. More

First oil change at Miata Toyota From the moment I drove in to the moment I drove out the service was wonderful. Mt service rep was Karina and she explained everything. From the moment I drove in to the moment I drove out the service was wonderful. Mt service rep was Karina and she explained everything. More

Not performing services as promised I turned in the vehicle for a regular maintenance. The maita should change the oil, do multipoint checking, check the tire pressure, etc. Before the I turned in the vehicle for a regular maintenance. The maita should change the oil, do multipoint checking, check the tire pressure, etc. Before the service, my tire pressure was 27, 28,29 and 29. After the service, it is said on their paper the pressure of all 4 tires have been adjusted to 35. Guess what, all the tires' pressure remain the same like before the service. That indicate Maita has lied on their service report. Maita can't even adjust the tire pressure, how can you expect them and rely them on the other more important services? I will switch to other dealership for my future vehicle maintenance. More

Best truck buying experience ever Loved ordering my truck on line Dealer got truck that day very unexpected Went to dealership week later to pick it up and trade in my old truck A Loved ordering my truck on line Dealer got truck that day very unexpected Went to dealership week later to pick it up and trade in my old truck And they gave me what I wanted for the trade in More

Courteous, friendly service. Greeted immediately! Escorted to my appointment individual. All individuals I had conact with were friendly, helpful and courteous. Names listed below Greeted immediately! Escorted to my appointment individual. All individuals I had conact with were friendly, helpful and courteous. Names listed below needs to be updated. More