Maita Toyota of Sacramento

Maintence I don't remember everyone, but everyone we dealt with at this dealer shop had provided excellent service. They assistance us with the service needed a I don't remember everyone, but everyone we dealt with at this dealer shop had provided excellent service. They assistance us with the service needed and answer additional questions that we had. Thank you for your service. More

Service Last two times , i was expecting that at least they will wash the car , waiting time was average, they did explain the service done to the car Last two times , i was expecting that at least they will wash the car , waiting time was average, they did explain the service done to the car More

Service on my vehicle Fantastic experience. No apt. Needed car looked at that day for a trip that afternoon. Received my car back by noon that day!!! Very satisfied. Fantastic experience. No apt. Needed car looked at that day for a trip that afternoon. Received my car back by noon that day!!! Very satisfied. More

Great job keep it up They were great customer servive i give them a 5 stars keep it up great jobs i love you toyota...........thank you your time see you next time0 They were great customer servive i give them a 5 stars keep it up great jobs i love you toyota...........thank you your time see you next time0 More

Chaos began two days earlier I was called by the service department on Monday, Aug. 27 to confirm my scheduled maintenance on Tuesday, Aug. 28, at 2:40. Thanks for the courtesy ca I was called by the service department on Monday, Aug. 27 to confirm my scheduled maintenance on Tuesday, Aug. 28, at 2:40. Thanks for the courtesy call, but I didn't make an appointment for that day or time. The service rep said the appointment was made when I was at Maita about a week earlier to have a tire replaced. I told the service rep that I would not have made an appointment on a day or at a time that I would be at work. So, an appointment was made for Thursday, Aug. 30 at 9:40 a.m. I arrived for that appointment a few minutes early, pulled into the appointment lane. I was met by an attendant, asked how he could help me. I said I had an appointment for scheduled maintenance, and my name was not showing up on his list of appointments. No matter, I was accepted and led inside. I was told 90 minutes to two hours for the work by the desk clerk. About an hour or so later, the desk clerk found me in the waiting area, and said the chip on my windshield couldn't be repaired because there was concern that process could cause further damage to the winidshield. No problem I said. The desk clerk then told me I'd be out of there in 5-10 minutes. Well, it wasn't 5-10 minutes, of 10-15 minutes, or 15-20 minutes. It was more like 30 minutes. So here's my issue: If I was told 30 minutes, I would have accepted that. But when you tell a customer 5-10 minutes, you create a very real expectation of being done with the appointment in a very short amount of time. When it's about three times as long as that, you have the customer down. And that's not fair to the mechanics and anyone else who has had to service the car. The bottom line is, don't create a false expectation of completion time. Overestimate the time. I left feeling like my appointment was screwed up by phone on Monday, and my time was messed with upon my visit. I'm not going to review this on Google or Facebook. But someone at Maita should be aware of this. I would only recommend Maita because you have been handling my scheduled maintenance for 11 years and have been pretty good. More

Great service and super fun team of sales personnel Had a great experience trading in my Avalon for a Sequoia. Test drive, negotiation, finance...all smooth transactions. Would definitely recommend to a Had a great experience trading in my Avalon for a Sequoia. Test drive, negotiation, finance...all smooth transactions. Would definitely recommend to anyone looking to just buy a car...no hype, no small talk, just get down to business! I was in and out in 4 or 5 hours! More

Great place! Had a pretty bad experience at a previous dealership right before this one so when we got to Maita Toyota we were afraid it’d end up being the same b Had a pretty bad experience at a previous dealership right before this one so when we got to Maita Toyota we were afraid it’d end up being the same but Chay was super helpful. He was honest and found us exactly what we were looking for. I’m very happy with my car!! More

Great place I've bought 3 new and 2 used toyotas here. I keep coming back because they always have the best prices. Their used cars are always in great condition. I've bought 3 new and 2 used toyotas here. I keep coming back because they always have the best prices. Their used cars are always in great condition. For the new cars, they will match any price and get any car that you need. Very easy to work with. More

Very satisfied with service Marlon was very professional and helpful answered all my questions and concerns and he explained everything and made me feel very comfortable the ser Marlon was very professional and helpful answered all my questions and concerns and he explained everything and made me feel very comfortable the service was done in time anticipated More