Maita Toyota of Sacramento

Service review This is Penny's car not Beverly's I tell you that every time I bring it to be fixed or serviced. Why do you continue to address these surveys and a This is Penny's car not Beverly's I tell you that every time I bring it to be fixed or serviced. Why do you continue to address these surveys and all communication to Beverly? More

Service Expertise Bob Picchi is a consumate professional. He places a high value on communication and solutions. Need I say more? In fact, everyone in the sevice depa Bob Picchi is a consumate professional. He places a high value on communication and solutions. Need I say more? In fact, everyone in the sevice department has been extraordinarily helpful. More

Scheduled maintenance, oil change, tire rotation This was a routine maintenance service. What could go wrong? I washed my Sienna van prior to bringing it in for servicing. It appeared that the mech This was a routine maintenance service. What could go wrong? I washed my Sienna van prior to bringing it in for servicing. It appeared that the mechanics may have tested the windshield jets during service because, upon completion and delivery of the vehicle, the windshield was filthy. It was plainly evident that the windshield needed cleaning and the service staff clearly ignored the fact. This is a minor complaint but, no customer’s car should be dirtier AFTER servicing. This was an avoidable mistake. More

Overall good experience with 2 exceptions I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is a I brought our 2017 Sienna in for it's first (6 month/2500mile)ToyotaCare checkup, which is just a tire rotation and fluids inspection. This place is always really busy, but overall the visit went as expected. The service advisor I got (I believe her name was Karina?) was very friendly and helpful, and the car was ready at the promised time, which is nice. The gentlemen that went over the checklist with me at pickup was also very friendly and helpful. Two things that REALY annoyed me: 1) apparently when they were checking windshield washer fluid levels, they turned on both the front and rear windshield washers/sprayers, splashing the vehicle with water and leaving nasty water spots/runs all over both windshields. this is UNACCEPTABLE and should not be done without asking the owner first. I would never let anyone run the windshield washer and wipers over a dirty windshield, as this will leave water spots and scratches all over. I was extremely upset over this. 2) the car wash wasn't working, so my vehicle didn't get washed. the service advisor explained that it was under repairs, and apologized, so I do appreciate that, but I was still a bit disappointed to get back a dirty car. More

Great, speedy service! I brought my car in for 150,000 mile service and the team was great. They had my car for two days and called me a few times to keep me informed as to I brought my car in for 150,000 mile service and the team was great. They had my car for two days and called me a few times to keep me informed as to the progress of completion. More

continue to receive great service never had a problem....service advisors always explain what needs to be done. Work is done in a timely manner. Courtesy shuttle greatly appreciated. T never had a problem....service advisors always explain what needs to be done. Work is done in a timely manner. Courtesy shuttle greatly appreciated. Thanks! More

Excellent The waiting area was very comfortable equipped with televisions free coffee and some light snacks. Repair was explained and completed in the amount of The waiting area was very comfortable equipped with televisions free coffee and some light snacks. Repair was explained and completed in the amount of time promised. More

Service Work Each time I have had to have service on my Toyota, the technicians are always very pleasant and helpful in explaining the extent of the service, the t Each time I have had to have service on my Toyota, the technicians are always very pleasant and helpful in explaining the extent of the service, the time involved and the actual work completed. I am always pleased with the fine service. More

2018 Camry Hybrid I would have liked more direction in selecting the proper model. Had I known some of the features of both more thoroughly, I would have selected the o I would have liked more direction in selecting the proper model. Had I known some of the features of both more thoroughly, I would have selected the one with premium audio. More