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Maita Toyota of Sacramento
Sacramento, CA
5,198 Reviews
Maita Toyota is a full service Toyota Dealership. Offering New Toyota's, Certified Used Toyota's and Used Vehicles, conveniently located off Business 80 and Fulton Avenue exit. Our Service and Parts operations are full service, offering all aspects of complete vehicle servicing, and parts sales. Maita Toyota is family owned and has operated in the greater Sacramento area since 1988. Please visit our website at www.maitatoyota.com or give us a call at 916-481-0855. We look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,198 reviews
July 21, 2018
Honesty trustworthy. Marlon is very knowledgeable and very friendly. He follows up and make sure the job is done right at first time. I am a loyal toyota customer all my c Marlon is very knowledgeable and very friendly. He follows up and make sure the job is done right at first time. I am a loyal toyota customer all my car's are Toyota's. More
by kaushik_bulsara
Verified CustomerEmployees Worked With
Marlon Nonog
July 21, 2018
new car service appointment Appointment was at 8:30 and Lee said it would take about 90 minutes. My car was ready to go in about an hour. Lee explained the service items checked. Appointment was at 8:30 and Lee said it would take about 90 minutes. My car was ready to go in about an hour. Lee explained the service items checked. More
by jane_quick
Employees Worked With
July 20, 2018
Excellent service I only have Maita do my car service and have for over 10 years. I recommend Maita Toyota. They have Excellent service, friendly advisors and very tho I only have Maita do my car service and have for over 10 years. I recommend Maita Toyota. They have Excellent service, friendly advisors and very thorough technicians! More
by JUDIEA917
Employees Worked With
July 20, 2018
Good service, good dollar for dollar, great people. great place to deal with., clean neat and tidy. Fun people to deal with. Like the folks on the service --- Artie is a great guy to work with. Stere M great place to deal with., clean neat and tidy. Fun people to deal with. Like the folks on the service --- Artie is a great guy to work with. Stere Morris is outstanding. More
by BDBECKERT
Employees Worked With
Lance Pascual, Tara Freeman
July 20, 2018
Recent service I have had Mark Hylton as my service person for over 15 years and he is the absolute best. He knows that I come in from Woodland and wait for my vehi I have had Mark Hylton as my service person for over 15 years and he is the absolute best. He knows that I come in from Woodland and wait for my vehicles and always keeps me up to date on what has been done and how things are progressing. More
by PHOOEY123
Employees Worked With
Mark Hylton
July 20, 2018
Processed Loan through Wrong Bank Maita just lost a long time repeat customer today. Background: My wife and I have purchased four vehicles from Maita dealerships over the past 5 Maita just lost a long time repeat customer today. Background: My wife and I have purchased four vehicles from Maita dealerships over the past 5 years or so. Two of those purchases were with Maita Toyota. In all prior cases, we had a great experience and have recommended Maita dealerships to multiple friends and family. Current Experience: I recently purchased a 2018 Tacoma from this dealership. This overall experience was relatively good, though not quite as stellar as in the past. Fast forward one month, within the course of one week, I receive notice that Maita processed my loan through the WRONG BANK and get an invoice saying that somehow I still owe money on my trade-in. I went in at the earliest opportunity after I received both notices, which was a Sunday. During that visit, they acknowledged their mistake on the loan, but said they couldn't get to the bottom of it until Monday, since the banks were not open, which was fair enough. Manuel, the finance manager whom I spoke to, said that he would call me back on Monday with more information. I heard nothing from them for one full week, so I went in this morning to follow up. Today, when I went into the dealership, they fairly quickly acknowledged their error on the loan and confirmed for me that they had at least made a payment re: my trade-in. However, the documentation I was provided indicated that they hadn't made a payment on the trade-in for THREE WEEKS, which is why I was receiving information saying the account was over due. The finance manager I spoke with recommended that I pay the outstanding balance, even though Maita is responsible for it, so that the late payment doesn't hit my credit. Let me repeat that, they wanted me to pay because they took too long to make the payment. On the wrong bank issue, they acknowledged that they made a mistake, but indicated that at this point the couldn't change it, which I guess is fair. When I informed them that the reason that I had pre-arranged my loan through my preferred bank is that doing so gets me better terms on other accounts that I have, they didn't seem to care. I can't just migrate my loan over because rates have gone up in the month since I purchased the vehicle. This means that I'm now loosing money because Maita Toyota screwed up. When I asked for some token compensation for their mistake and my wasted time, such as some type of credit to the parts department, I was told that all they could do was give me their employee discount on parts. This means that while they can cost me money, they will in no way own their screw up. I just purchased a $40k truck from them, and all they will offer is a $40 discount on parts? Maita Toyota, this is pathetic!!! More
by nous6020
Employees Worked With
TBD
July 20, 2018
Battery & AC Service Dead battery in 2010 Prius V. Had AAA here to start car and check battery. Said battery is weak. Making an appointment with Maita Toyota of Sacrame Dead battery in 2010 Prius V. Had AAA here to start car and check battery. Said battery is weak. Making an appointment with Maita Toyota of Sacramento online was a snap. Appointment confirmation emails and a phone call from Maita service Department were appreciated. Service Greeters and Service Team always friendly, knowledgeable and helpful. (I also have a 2006 Scion, also bought new in 2005, so I've been a regular customer of Maita since at least 13 years now.) The mechanics always do a thorough and excellent job of taking care of whatever problems/maintenance needs to be done. This time my aux. battery (~4.5 years old) had to be replaced. My AC system was low on refrigerant and had to be charged w/dye to make sure any leaks that may be in the system can be found later. Oh yes! Maita also now uses Uber for courtesy (no charge to customer) rides home and back to Maita when needed. Very fast pickup & drop off service. Overall, EXCELLENT! (As usual.) More
by DCDRIZLE
Employees Worked With
Bob Picchi, Junko Case
July 20, 2018
130,000 mile maintenance visit The service was taken care of in a reasonable amount of time, important for a full time worker like myself who has to keep a schedule and has had a lo The service was taken care of in a reasonable amount of time, important for a full time worker like myself who has to keep a schedule and has had a lot of appointments for other reasons such as medical lately. Bethany very friendly and pleasant. People upbeat and positive, overall not a bad hour and a half for something that needed to get done. Will repeat. More
by KRAMER.JAMESESL
Employees Worked With
Bethany Arntzen-Garcia
July 20, 2018
No Communication They didn't keep me updated on my vehicle. It was 5 days until I heard from someone ar Toyota. I would atleast like to know what's going on, what was They didn't keep me updated on my vehicle. It was 5 days until I heard from someone ar Toyota. I would atleast like to know what's going on, what was found after the diagnostic, and that the vehicle is going to have to stay a while. More
by JOSEM33
Employees Worked With
Marlon Nonog, Brian Butcher
July 19, 2018
Friendly The service was friendly, quick, and knowledgeable. I like that they gave me options on what they recommended, and what would needed to be done in the The service was friendly, quick, and knowledgeable. I like that they gave me options on what they recommended, and what would needed to be done in the future. More
by CASEE2121
Employees Worked With
Marlon Nonog
