Maita Toyota - Service Center

Service writers are friendly & helpful but service is slow & not delivered when promised. Rates are expensive. slow & not delivered when promised. Rates are expensive. More

The dealer service department doesn't offer car wash after servicing as a complimentary like the rest of Toyota dealer in Sacramento. after servicing as a complimentary like the rest of Toyota dealer in Sacramento. More

They have repeatedly sent my car home without finding the issue only for me to have to bring it back. Over $10,000 in "fixes" only for the issue to continue, and I am given attitude to the point I have cried issue only for me to have to bring it back. Over $10,000 in "fixes" only for the issue to continue, and I am given attitude to the point I have cried from frustration of not being heard. I am a single mom of 2 little kids, so gouging me for every dime I can spare is absolutely awful! Q gave me an attitude when I tried to explain my frustration. Junko swore up and down that paying for a Toyota brand battery would stop my car from dying even though the battery I had was 6 months old. Needless to say, my car still dies. Another time, I brought it in to figure out a grinding noise, and they said it was because I was missing weather stripping to my trunk. After demanding they relook, they discovered I needed new rotors. Another time, my car made an explosion noise that rocked the whole car. I brought it back in, and they said again it was because I was missing weather stripping when I knew that couldn't have possibly been the cause of the explosion noises and the whole car shaking. So defeated, I paid almost $700 for new weather stripping. Now, my car is making a loud squealing noise to the point I had to cancel a business trip. I took it in, and they want me to fix an air compressor when the sound and symptoms are more like a serpentine belt. Its frustrating to keep bringing my car there because they have all the history, but to spend as much as we do and have them treat us so awful is horrendous. They just want money and don't care about customer's. My family and I have gone here since they opened, but now we are going to be going to Elk Grove Toyota. More

This is the second time I had a scheduled appointment at waited over an hour just to drop off my car. This is not waiting for service. It’s waiting in line to be checked in. Unacceptable. Everyone was very waited over an hour just to drop off my car. This is not waiting for service. It’s waiting in line to be checked in. Unacceptable. Everyone was very nice but there is no reason to schedule an appointment when it takes an hour to be checked in. More