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Maita Toyota - Service Center

Sacramento, CA

3.9
3,898 Reviews

3,898 Reviews of Maita Toyota - Service Center

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August 11, 2021

The service was acceptable. The only thing wrong was I was referred to the body shop for an estimate and was never told I needed to make an appointment. More

by BOBOBEAR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

This Toyota dealership has always met my expectations. There service department is exceptional and has always been courteous and responsive to my needs. I am happy to recommend them. More

by KIERANF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Duenas
August 09, 2021

Waiting for more than 3 hours even when you have appointments I been doing service there for more than 8 years I never Waite more than 1 to 1.5 hours More

by MYOUNES99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget the name he is not on the list
August 06, 2021

Always efficient. Have never experienced any problems with Maita Toyota. Maita isn’t close to my house, but I continue to work with them due to their reliability and dani with hybrid technology. More

by Prius owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo
August 05, 2021

Nathan was very professional and provided me with Uber to take me home and then back to Maita to pick up my car even though they could find nothing wrong with it. My car seems to be running just fine. More

by GAILGRABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
August 05, 2021

Brought in my 2013 HIghlander because battery was having a problem. I am not happy with incomplete explanation as to how battery warranty was prorated. More

by Highlander owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2021

Angel clearly explained all of my service options for the 60k mile service and surprised me with a loaner car while my car was being serviced. Very helpful! More

by PURPLEGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Webster
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

August 02, 2021

Little to no communication from the service staff. I was told one price for service and upon pickup of my vehicle the price was now higher than the original quote with no explanation. Do not recommend! This More

by Ben S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Priscilla Camacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

August 02, 2021

Even with arriving on time for appointment, I waited at least 10 minutes for someone coming to say hi and another 20 minutes to be checked in. There was one car ahead of me and nobody notice a lot of peopl More

by LEE_HOSEUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

August 02, 2021

All good except. Except my dash cam was disconnected and then not reconnected. Not sure why one your employers would do that as none of the work they did was electronic in nature. Makes me wonder what the More

by BRUCEBECK7272
Recommend Dealer
No
Employees Worked With
Ashley Webster
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

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