Maita Toyota - Service Center

I drive about 50 miles to take my Sienna to Maita - they are that good! This time it was worth noting that I authorized replacing the cabin and engine air filters if necessary. They came back and said it wa are that good! This time it was worth noting that I authorized replacing the cabin and engine air filters if necessary. They came back and said it wasn't necessary - how often does that ever happen. They are always upfront and honest and treat me with respect. More

it wasn't that long ago that $40.00 bought you an oil change, tire rotation (if you bought the tires from the dealer) and a check of the brakes and other routine maintenance. my car didn't need an oil ch change, tire rotation (if you bought the tires from the dealer) and a check of the brakes and other routine maintenance. my car didn't need an oil change this time, I was told that the tire rotation was "free" because I bought the tire there. I feel like I didn't get much for my $40.00 this time. More

The staff members at Maita Toyota were very friendly and courteous. For example, Chuck on the parts department came out onto the floor to ask me if I needed any assistance. courteous. For example, Chuck on the parts department came out onto the floor to ask me if I needed any assistance. More

When my car came back from service, the fender had a dent in it. The service advisor promptly acknowledged that the dent had not been present when I'd brought the car in earlier in the day. The service advis in it. The service advisor promptly acknowledged that the dent had not been present when I'd brought the car in earlier in the day. The service advisor arranged for the body shop to contact me to schedule the car for repair. I had a call from the body shop later in the afternoon, and it was scheduled in the following week. I was provided a loaner car for the two days it took to fix the fender. While I was disappointed to find the fender had been dented, I felt Maita went above and beyond to make it right. More

Visits are usually ok, but this time it was terrible. Had appt for 8am. Service advisor Alex P. asks how he can help today. I tell him I have a maintenance appointment for 8am. His next question is “what are appt for 8am. Service advisor Alex P. asks how he can help today. I tell him I have a maintenance appointment for 8am. His next question is “what are you here for?” I tell him again that I have a maintenance appointment for 8am. His next question: “what time was your appointment?” This was already 2 red flags and I was only in for routine maintenance and I should have know that this guy doesn’t pay attention to his customers. He quoted 1&1/2 hours of time. At 1 hour in (9am) I asked how it was going and told the service advisor Alex about the key lock for the wheels was in the truck bed panels for tire rotation. He brushed me off and said “they know where it is.” Coming up on 3 hours wait time a different service advisor was ready to check me out and says “we did everything except for rotating the tires because they didn’t have the wheel lock.” Janelle was empathetic and acted urgently to help me quickly). I told her that I told Alex 2 hours ago and he said they knew where it was. Janelle also told me that the cabin air filter wasn’t done also so I gave her the key to glove box. Because of this I had to wait an additional hour. I arrived at 7:45 am and didn’t leave until 11:45 am for routine maintenance. I could have received an Uber to go home and do more useful things rather than waiting and searching what was going on with my vehicle. The lack of empathy and urgency from Alex makes me not want to come here again. If you get Alex as a service advisor I would recommend requesting a different person. I might just drive to Elk Grove from now on. This was a terrible experience. More

Polite, professional, up front about all services also all questions answered. I know I will return to this service department in the future for my needs. all questions answered. I know I will return to this service department in the future for my needs. More

As always, friendly and thorough. They made me feel at ease. ease. More

It took 4 hours just for oil change of my car and no one updated me when my car was ready. The cost of service is increased irationally compared to the last time. updated me when my car was ready. The cost of service is increased irationally compared to the last time. More

The staff was very customer oriented. Very pleasant & knowledgeable. A very nice experience. Thank you. knowledgeable. A very nice experience. Thank you. More

They always offer good customer service and quote you on a good estimated time of pick up. a good estimated time of pick up. More