Maita Toyota - Service Center

Great service. I contacted Brian, and explained that I was having difficulty with my KAAR security system. I explained that this was regarding my fantastic 2016 h I contacted Brian, and explained that I was having difficulty with my KAAR security system. I explained that this was regarding my fantastic 2016 highlander, and that The volume of my security system was not adequate, and added that this was the only issue I have at this time. They promptly schedule an appointment with me as soon as possible and not me personally at the service desk. I was encouraged that he assigned one of his best troubleshooters to assist me regarding my issue. Within a half hour my car was ready. This is my fifth Toyota product that I have purchased from Maita Toyota. This type of extra services one of the reasons I continue with Malia, and recommend them highly to friends and family all the time Keep up the good work thanks again Brian More

WOW! Amazing service and facility! We stopped in (no appointment) to have a used Toyota vehicle we were considering purchasing checked for safety and other concerns prior to finalizing We stopped in (no appointment) to have a used Toyota vehicle we were considering purchasing checked for safety and other concerns prior to finalizing the deal. We were greeted warmly and everyone was so helpful and friendly. The lounge is very comfortable and has a fantastic kid space. We had lunch, which was delicious and reasonably priced. We shopped in their store and watched TV so the longer than expected (3 hour) wait went by quite fast. They explained everything very clearly and gave us all the paperwork, including the CarFax on the vehicle. Super helpful! I would definitely go back if I lived in the Sacramento area! The prices are fair, and you feel so confident about the quality of the work being done! More

Customer service is incredible Eddie Sanchez treats me like family and is always available to assist me with 1 of my 3 cars that I bring in for service on a regular basis. The gentl Eddie Sanchez treats me like family and is always available to assist me with 1 of my 3 cars that I bring in for service on a regular basis. The gentleman at the car rental desk is also professional and expedient as well. More

Excellent customer service Eddie always provides us with excellent customer service. He is always very helpful, kind and patient. Whenever we have a question or concern, he hel Eddie always provides us with excellent customer service. He is always very helpful, kind and patient. Whenever we have a question or concern, he helps us understand the problem and gives us great advice! Eddie Sanchez, your the best!!! More

Friendly, efficient, and thorough service from Maita staff! From the friendly greeting from Art the intake person to the handoff to Karina, service advisor, my experience with Maita staff and facilities has alw From the friendly greeting from Art the intake person to the handoff to Karina, service advisor, my experience with Maita staff and facilities has always been positive and on point. All my questions and concerns were addressed during my visit. Anything promised was delivered which I greatly appreciated. One glitch was that I asked for a car wash but when my car was delivered, it was not washed. Karina went out with me to check and when this was discovered, she immediately took care of getting it washed. I look forward to many years of service until my next new Toyota from Maita! More

Timely and efficient service that resolved my service issues Thank you for the fast and efficient service on June 27, 2018. Karnia Gonzalez answered all the service questions I had for her and had my vehicle rea Thank you for the fast and efficient service on June 27, 2018. Karnia Gonzalez answered all the service questions I had for her and had my vehicle ready to go in about an hour. In addition I would like to thank the lady (Sorry I have forgotten her name) who after my servicing was complete worked with me to resolve a Bluetooth connection problem with my Camry. The phone connection is now working just fine. More

Fast and Friendly Service Priscilla was very friendly. She got my car checked in quickly. I was told the service time would be 60-75 minutes. I decided to go for a walk. With i Priscilla was very friendly. She got my car checked in quickly. I was told the service time would be 60-75 minutes. I decided to go for a walk. With in 45 minutes I received a call that my car was already done. I advised Priscilla I was heading back from my walk. She had my car pulled to the front and ready to go when I returned. More

new to Sacrament, Toyota Maintenance Welcoming staff, maintenance completed timely and job well done. They offered a Lyft to pick me up to get my car, once the work was completed. Welcoming staff, maintenance completed timely and job well done. They offered a Lyft to pick me up to get my car, once the work was completed. More

Total service center seemed disorganized. I was not kept informed as to status during a 4 and a half hour service appointment. I had to ask for status update after 3 hours. Bottle of windshi I was not kept informed as to status during a 4 and a half hour service appointment. I had to ask for status update after 3 hours. Bottle of windshield cleaner was left in console. When told my car was ready no attendant could find it. I had to go out in the pickup area and tell attendant that it was my vehicle. Was given final paperwork and was told I was good to go and I had not yet paid for the service work, then the wrong papers were given to the cashier. All in all I was left tired and frustrated. Hopefully the service work was completed as stated. More