Maita Toyota - Service Center

Recently - Lack of communication I actually really really like this service center. I live in Elk Grove and still drive 30 minutes to bring my vehicle here due to the normal quality o I actually really really like this service center. I live in Elk Grove and still drive 30 minutes to bring my vehicle here due to the normal quality of service. I dropped the car off on a Friday at 1:30pm for a 4-5 hour repair for brakes and replace the onboard computer. I went home and called at 4pm to find out status and was told it's behind. I explained, I will come pick it up on Saturday... On Saturday, I called and they said the repairs had not started and should be done this afternoon and would be called back when complete. On Saturday at 3pm, I called and said I was never called back, they told me no one is sure what the status is and will call back, never got a call. On Monday morning at 9am, I called to find the status and once again told it's not complete but was promised I was to be called back before 4pm. At 3pm on Monday, they called me and said the car was complete. After I picked up the car, another service personnel told me that the mechanics thought someone already picked up the car and didn't realize no one touched it yet. No one apologized. Not one offered a reason as to why it took so long. When I asked, I appreciated the honesty after 3 days of poor communication, that was the least I expected. It's the only reason I did not rate as 1 star. More

They are all nice to people I really appreciate it It was my first time I went to this center. They did a great job. I really appreciate what they do to the people in Sacramento. It was my first time I went to this center. They did a great job. I really appreciate what they do to the people in Sacramento. More

Perfect! Fast, clean, friendly, respectfull, professional work. Maita toyota auburn is the best place to buy new and used cars. My car is in lease and I pay on Fast, clean, friendly, respectfull, professional work. Maita toyota auburn is the best place to buy new and used cars. My car is in lease and I pay only $150 a month to drive amazing new toyota corola. More

Service When I bring my suv in I don't have to worry if the work will be done correctly. The workmanship is always good.Service When I bring my suv in I don't have to worry if the work will be done correctly. The workmanship is always good.Service More

Quick and easy I have always bought used cars and never had a reason to be directly in contact with a dealership before. I just purchased a newer car from CarMax rec I have always bought used cars and never had a reason to be directly in contact with a dealership before. I just purchased a newer car from CarMax recently and it had an open recall on it, which I was then advised to take to the dealership to get repaired. Not only was the repair free of charge, but everyone was super friendly and really efficient. I dropped it off before work, and picked it up later the same day. They also kept it really taken care of by covering my seats for me. I am truly impressed by their service quality and will definitely consider coming back for further repairs. More

Great service!! Excellent service!! My service advisor, Priscilla, was efficient, personable, and explained all of the options available. I have always found this t Excellent service!! My service advisor, Priscilla, was efficient, personable, and explained all of the options available. I have always found this type of customer service when I've taken my Prius there for service over the past 11 years!!! Thank you! More

Efficient and courteous service. I took my car in for 5000 miles service. I was greeted and served 3 mins upon arrival and service completed less than hour. Great customer service. I took my car in for 5000 miles service. I was greeted and served 3 mins upon arrival and service completed less than hour. Great customer service. More

Service Great customer service and reliable workmanship. The work was done as promised and the cost was very reasonable. Great facilities to wait while ve Great customer service and reliable workmanship. The work was done as promised and the cost was very reasonable. Great facilities to wait while vehicle was being worked on. More

Car repair I had an excellent customer service and detailed information on future repairs on my car. I will definitely return to get my car repaired in the futu I had an excellent customer service and detailed information on future repairs on my car. I will definitely return to get my car repaired in the future. More