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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,153 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,153 reviews

July 16, 2026

Very informative Very informative, and also knowledgeable about The vehicles Very informative and also knowledgeable about the vehicles and good customer service More

by NISSDUNN2017
Recommend Dealer
Yes
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Jul 17, 2026 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad our team was informative, knowledgeable, and provided great customer service. We look forward to seeing you again soon!

July 16, 2026

EXCELLENT SERVICE; COURTEOUS & PROMPT Pleased with the service. Dealership could be updated; restrooms, etc. More

by landrwright
Recommend Dealer
Yes
Employees Worked With
NOAH LANGAN
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Jul 16, 2026 -

Mall of Georgia Ford responded

Thank you for the kind words about our service! We also appreciate your honest feedback about our facility — we take it seriously and will use it to improve. We look forward to seeing you again!

July 15, 2026

Josh was quick to get my car diagnosed and determine the needed fix. Thank you!! More

by vonewoody
Recommend Dealer
Yes
Employees Worked With
Josh Phomvongsa
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Jul 16, 2026 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience with us! It is great to hear that Josh was able to quickly diagnose your vehicle and get you the answers you needed. We appreciate your kind words and look forward to being here for you whenever you need us.

Jul 17, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 15, 2026

Service was reschedule same day without calling me. Lack of communication from service advisor, text him a couple times and called, leave voicemail never receive a single respond from him More

by USA_GIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Jul 16, 2026 -

Mall of Georgia Ford responded

We appreciate customers taking the time to share their experience and recognize the importance of timely communication throughout the service process. Our team is committed to keeping customers informed and providing responsive support from scheduling through completion of service. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can help review your concerns.

July 14, 2026

My experience was awesome! I will be back if my vehicle needs a repair Harry was a great help. More

by REDWARDS192
Recommend Dealer
Yes
Employees Worked With
Harry
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Jul 15, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 14, 2026

All went well did the work I needed came up with a list of other items in my opinion not necessary but just did the work I needed good experience More

by trevor
Recommend Dealer
Yes
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Jul 15, 2026 -

Mall of Georgia Ford responded

Hello Trevor, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 11, 2026

Very helpful in my vehicle search and took time to find the best match I will recommend friends and family More

by jhaney993
Recommend Dealer
Yes
Employees Worked With
William
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Jul 13, 2026 -

Mall of Georgia Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2026

Nate was approachable and easy to work with and gain a deal with. Very helpful More

by henryandy4
Recommend Dealer
Yes
Employees Worked With
Nate
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Jul 12, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2026

Poor. My car wasn't fixed No I'm not. My car is worse than it was. I took it in for a recall and ended spending $3,000 for parts and labor that I didn't ne More

by currydecarlo
Recommend Dealer
No
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Jul 13, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (678) 552-4334 so we can understand exactly what went wrong and do our best to try and resolve this matter, if we still can. Thank you for your honest feedback and we hope to hear from you soon. Take care.

July 11, 2026

The dealship was good with our truck they got us in and just had to stayhalf the time as we generally do. More

by kendallargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2026 -

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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