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Mall of Georgia Ford

Buford, GA

4.1
2,963 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,963 reviews

January 07, 2024

Excellent service and the car was returned as promised. The service advisor was beneficial and friendly. More

by krordini64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear our service department provided you with excellent service. We look forward to your continued patronage.

January 07, 2024

Had a weird noise which was difficult to hear for them. They called me and I told them how to recreate the noise. The did what I said and fixed the problem quickly. More

by KCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, thank you for your review. We are happy to hear our service department was prompt and provided great service. We welcome you back into our store the next time you have any auto needs.

January 06, 2024

It was the best service I have had in a Long time. It has put my faith back in the service department More

by JAMESLANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi James, Thank you for your review. We are so glad to hear our service department provided great service. We look forward to working with you again.

January 05, 2024

Great service. Excellent customer service I would recommend MOGF for any car maintenance service. Thank you More

by beposada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Jan 17, 2024 -

Mall of Georgia Ford responded

HI there, Thank you for your review. We are so happy to hear you were provided with excellent service from our service department. Please visit us for all of your auto needs.

January 03, 2024

My 2018 Ford Transit Connect has been a disappointment. It has had a gear shifter recall, a complete transmission failure that had to be replaced at 30K miles and dealership had the vehicle for one month, More

by ROBMOTTOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Rob, Thank you for reaching out. We are sorry to hear of these difficulties and apologize for any inconvenience. Please reach out to dteodor@mogf.com so we can assist you further. Thank you.

January 01, 2024

Good experience with buying a used BMW from dealer. Fair negotiation, clean car, pleasant to talk to. More

by dsumit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herbert Michael, Paul Gant
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for your review. We are happy to hear you had a pleasant car buying experience with us. We appreciate your patronage.

December 30, 2023

Howard was excellent to work with. He quickly replied to my initial email, the car was warmed up and ready when I arrived, he didn't use any pressure tactics, answered all of my questi More

by Josheek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Josheek, Thank you for your review. we are thrilled to hear that Howard provided you with excellent service. We hope to see you again soon.

December 27, 2023

Had great customer service and were not pushy at all. Helped me set up the app ,link my phone and made sure I felt comfortable in my new Mustang. I’ve bought several cars from this dealership and will More

by Zkneesaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in finance
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, thank you for your review. We are so happy to hear you received great customer service. We appreciate your patronage and hope you love your Mustang!

December 26, 2023

Had my tires installed on my rims. Picked up after they installed everything. Installed on my vehicle to find they put 15 lbs of air. How do you balance tires with that low pressure. I More

by Dmcalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashlynn Van Hees
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mall of Georgia Ford responded

Hi Dmcalan, we apologize for the inconvenience you experienced with the tire installation. We appreciate your feedback and will ensure better attention to detail in the future. Thank you for bringing this to our attention.

December 24, 2023

Double check or get a second opinion before proceeding with repairs, their up sales almost if not a scam More

by Rarellano237
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 29, 2023 -

Mall of Georgia Ford responded

We appreciate your feedback and apologize for any concerns you may have had. We strive to provide honest recommendations and will definitely review our processes to ensure transparency. If you have any specific issues, please contact Drago Teodor at dteodor@mogf.com.

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