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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,434 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,434 reviews

January 12, 2025

My experience was seamless ! !!! TheY handled everything for me and made me feel valued as a customer! More

by Deedeware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 13, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so happy to hear that your experience was seamless and that our team made you feel valued as a customer. We truly appreciate your feedback and look forward to providing you with exceptional service in the future!

January 11, 2025

Service Manager Refused to Service my Vehicle. ..Under Wrranty with an Extended Warranty I purchased with the Vehicle. Refused Service Because I caught his Mechanic Shopping in Town with My Vehi More

by Telenta Family
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
TBD
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. We sincerely apologize for the experience you described. We would like to address this matter directly. Please contact Scott Tackabury at 417-200-9993 so we can further discuss your experience. Your feedback is important, and we appreciate the opportunity to make things right.

January 10, 2025

Good servic attitude. Everything is perfect. It's been open for two months.no problem. More

by YXY520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

January 10, 2025

After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money More

by BLOOBAK6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jan 10, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.

January 10, 2025

Was very helpful in showing me the best way to use the devices in my 2018 Escape. More

by witteann1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re thrilled to hear that our team was able to help you navigate and make the most of the features in your 2018 Escape. Ensuring our customers are comfortable and confident with their vehicles is always a top priority. If there’s anything else you need assistance with, don’t hesitate to let us know. Safe travels and enjoy your Escape!

January 10, 2025

Paid to get my back up camera fixed along with other electrical services and was on a road trip and the backup camera started failing. More

by david@villagespot.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 10, 2025 -

Mall of Georgia Ford responded

This is certainly not the experience we want for our customers, and we’d like the opportunity to address this for you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to make things right.

January 09, 2025

Very respectful, courteous service staff and wonderful front office staff. My car was complete ahead of time and works great. I'm extremely satisfied! More

by Laceyt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Stephanie were extremely helpful!
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that our service and front office staff provided you with respectful and courteous service. It’s great to know that your car was completed ahead of schedule and is working well. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

January 09, 2025

I recently purchased a car and the experience was nothing short of exceptional. From the moment I walked into the dealership, I felt welcomed and valued. The entire process, from test driving to financing More

by Screen name
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Nguyen
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that you felt welcomed and valued from the moment you arrived. Ensuring a seamless and transparent process is always our goal, and it’s great to know we could provide you with such an enjoyable car-buying experience. Your recommendation means a lot to us, and we hope you’re loving your new car. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

January 07, 2025

My Service started off Little Rocky, but I must say it ended up well. It started off by me telling the dealership that something was wrong with my vehicle, but of course, when you get there, it doesn’t do More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We appreciate your patience as we worked to identify the issue with your vehicle. We're glad that our team was able to recognize the problem and ensure that it was addressed properly. Your feedback is invaluable, and we’re committed to providing the best possible service. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

January 06, 2025

Great people, got a good deal, will shop there again. Service department is good too. More

by george.nies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Montalvo
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed working with our team and found a great deal. It's also wonderful to know that you're pleased with our service department. We look forward to welcoming you back for future visits! If there's anything else we can assist you with, don't hesitate to let us know.

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