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Mall of Georgia Ford
Buford, GA
2,906 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 2,906 reviews
November 21, 2023
Disappointed it took so long to discover it was a motor mount. Dropped car off on Thursday 11/2 and it was completed on 11/10. Problem was discovered on Tuesday 11/7. Part was not ordered until 11/8. Part mount. Dropped car off on Thursday 11/2 and it was completed on 11/10. Problem was discovered on Tuesday 11/7. Part was not ordered until 11/8. Part came in on 11/9. Car was not done until 11/10. It should have been done on 11/8. Cost me two extra rental days with Ford Rental. $80. More
by Rob Cole
Verified CustomerEmployees Worked With
daralle
Helpful November 20, 2023
We deal with Darreyell Anthony who is very nice and professional. Any questions that we have she always answers them immediately and makes sure that we are taken care of. She is one of the reasons that professional. Any questions that we have she always answers them immediately and makes sure that we are taken care of. She is one of the reasons that we always come back to Mall of Ga Buford Ford dealership. I also want to give a good praise to Brook who took our payment she went above and beyond to give information on the Ford pass reward information. Thanks E Lilly More
by chicolilly
Employees Worked With
Darreyell Anthony and Brook
November 20, 2023
Took car in for a recall. Had appointment said would get back that afternoon. No call. Next day got call saying part wasn’t available yesterday car is ready now. Upon looking Had appointment said would get back that afternoon. No call. Next day got call saying part wasn’t available yesterday car is ready now. Upon looking at invoice it says rear toe link ball joint inspection. Was the part actually replaced? Recall states due to driving on salt treated roads this could be an issue. We lived in MO prior to moving to GA. Concerned that part was not replaced. I have called and left messages for someone to verify that indeed part was replaced and have yet to get a call back from someone. More
by Chucka68
Employees Worked With
Scott Tackabury
November 17, 2023
They had a good stock of 2023 Fords to choose from and the sales rep worked very hard to match our offer on the SUV. the sales rep worked very hard to match our offer on the SUV. More
by ASEPPERSON
Employees Worked With
November 16, 2023
Service was without negatives. People were pleasant, helpful, competent and timely. My car, which I thought was OK when I brought it in, was running noticeably better after the ser People were pleasant, helpful, competent and timely. My car, which I thought was OK when I brought it in, was running noticeably better after the service. More
by kentlecroysr
November 16, 2023
I experienced outstanding customer service and attention to detail throughout my purchase experience. I would highly recommend this dealership to anyone looking to purchase a vehicle. to detail throughout my purchase experience. I would highly recommend this dealership to anyone looking to purchase a vehicle. More
by gould357
November 13, 2023
Brought a new Mustang GT Premium from here and Joe provided us excellent customer service throughout the process. Would highly recommend both Joe and the dealership. provided us excellent customer service throughout the process. Would highly recommend both Joe and the dealership. More
by Levelofservice
Employees Worked With
Joe
