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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
2,904 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,904 reviews

November 01, 2023

Staff was great. Immediately greeted by Scott. Oil change service and tire rotation completed immediately Was very pleased with my service More

by carololiver2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

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October 31, 2023

It took three different visits to address the issue that worsened and could’ve been potentially dangerous. More

by athenstiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris at service center
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Nov 06, 2023 -

Mall of Georgia Ford responded

We apologize for the inconvenience and the need for multiple visits to address the issue. Your feedback is important, and we're actively working to improve our service to ensure more efficient resolutions for our customers. Thank you for sharing your concerns. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

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October 31, 2023

Repairs on vehicle good. Better communication and speedier repair time could be better. Got the job done. More

by WALLSROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the employees listed .
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Nov 06, 2023 -

Mall of Georgia Ford responded

We appreciate your feedback and are glad to hear that you were satisfied with the repairs on your vehicle. Your input is valuable, and we will work on improving our communication and repair time to provide a more efficient service in the future. Thank you for sharing your thoughts.

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October 30, 2023

It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback More

by charlietavilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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October 30, 2023

Overall very awesome experience. Great customer service and a very fast process. Would highly recommend to everyone More

by JADECSCOTT18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2023

Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, More

by blakewilliamsusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandin Bryant
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October 29, 2023

The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technician More

by Ramsey Sufian
Service Price Transparency
Recommend Dealer
No
Employees Worked With
N/a
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October 29, 2023

It was a great experience. They were helpful in every way that I needed!! Thanks again More

by micheil.hill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not recall
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October 29, 2023

Excellent service provided in all aspects of sale. The dealership and salesman worked hard to get us in the truck that fit my needs. More

by Bigten19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Magnus
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October 28, 2023

Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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